Summary
Skills
Work History
Overview
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Shelby Simmons Webb

Salisbury,NC

Summary

Dynamic operations leader with a proven track record in problem resolution and upholding high standards to drive operational efficiency across various units and brands. Extensive background in unit management and team leadership, recognized for cultivating a collaborative work environment. Well Known for reliability and adaptability, with a strong commitment to delivering top-notch results.

Skills

  • Operations management
  • Staff development
  • Sales growth
  • Positive attitude
  • Teamwork and collaboration
  • Attention to detail
  • Adaptability and flexibility
  • Problem resolution
  • Scheduling and coordinating
  • Training and development
  • Food preparation and safety

Work History

Multi-brand Multiple Unit Manager

Villa Restaurant Group
11.2023 - Current
  • Developed strong teams within each unit through effective recruitment, coaching, and mentoring.
  • Launched new products successfully across all units, leading to increased profit.
  • Consistently enforced safety protocols to protect employees and customers.
  • Implemented effective inventory management to minimize waste while ensuring adequate stock levels at all times.
  • Directed financial operations across several units, implementing effective cost control measures.
  • Analyzed feedback to boost customer experience at all locations.
  • Managed opening and closing procedures, supervising shift changes to ensure operational efficiency.
  • Maximized productivity by successfully managing budgets and allocating resources.

Front of House Manager/Office Manager

Bistro La Bon
02.2023 - 11.2023
  • Delivered timely service of food and beverages.
  • Worked with POS system to oversee any and all orders and payments.
  • Cultivated warm relationships with regular customers.
  • Maintained restaurant hygiene standards reliably.
  • Ensured timely payment of invoices and maintained good financial standing.
  • Assisted in training of FOH staff members.

Server

Sports Page Restaurant And Bar
01.2022 - 02.2023
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Utilized communication practices with kitchen staff to deliver customer meals quickly.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Followed all local alcohol laws to keep restaurant compliant with regulations.

Multiple Location Salon Manager

Palm Beach Tan
03.2020 - 01.2022
  • Monitored staff effectiveness and maintained facility standards.
  • Coordinated workforce scheduling to address coverage needs during business shifts.
  • Coached staff to boost sales performance and enhance customer relations.
  • Kept salon at one of the highest selling salons in the U.S. out of over 600 locations.
  • Controlled inventory by tracking expenses, purchases, and shelf stock.
  • Managed cash flow, business transactions, and all banking.
  • Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.

Restaurant General Manager

Good Pho U
08.2017 - 02.2020
  • Enhanced customer satisfaction through outstanding service and attention.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Gathered feedback from customers to identify improvement opportunities.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Streamlined inventory control processes to prevent stock shortages.

Vice President of Operations

Southern Xpress Trucking
05.2013 - 07.2019
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Managed a team of drivers, providing guidance to improve performance and productivity.
  • Evaluated various factors for route efficiency to minimize travel time.
  • Developed strong relationships with clients, ensuring loyalty to the company.
  • Maintained detailed records of vehicles and equipment to ensure timely inspections and repairs.
  • Verified TSA certification status for both existing and incoming workforce.
  • Managed all payroll operations and accounts payable functions.

Overview

12
12
years of professional experience

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