Shelby Simons, CDA, RDA, BS
Ypsilanti,MI
Summary
Supportive and enthusiastic about nurturing student success and achievement. Highly detail-oriented and organized, with a strong focus on patient satisfaction. Possessing first-rate communication skills and personable demeanor demonstrated across 20 years in patient-focused roles. Excellent knowledge of dental terminology and appointment coordination. Works well with limited supervision to accomplish goals, set priorities, and meet deadlines.
Overview
22
22
years of professional experience
Work History
Senior Dental Assistant, Team Lead
University Of Michigan School Of Dentistry
05.2021 - Current
- Program administrator for pre-docturate Endodontics
- Take the lead on coordinating staffing levels among and across areas of responsibility
- Act as liaison in the clinic between the residents, staff, faculty, and management
- The initial contact to onboard and train new staff
- Encouraged critical thinking skills through problem solving activities during clinic times
- Promoted safety awareness among students by teaching proper infection control practices in the clinic environment
- Assessed student performance through test cases, assignments, presentations, and other activities
- Maintained accurate records of student progress in accordance with school policies including approval of rotation changes
- Monitored student progress throughout the semester by tracking attendance records
- Provided individualized instruction to students with diverse learning needs
- Conducted regular meetings with program administrators to discuss student feedback, course objectives, and program goals
- Established a positive learning atmosphere by encouraging open dialogue between faculty members and students
- Responsible for patient scheduling
- Maintain clinic policies and procedure for patient treatment
- Manage clinic inventory and supply ordering
- Facilitate and disperse cases for pre-doc students
- Assisted with special projects related to research or clinical trials conducted in the practice setting
Senior Dental Assistant
University of Michigan School of Dentistry
07.2014 - 05.2021
- Conducted X-rays, CBCT's using digital radiography technology for diagnosis of dental conditions
- Ensured proper maintenance of dental equipment and instruments through regular cleaning, sterilization, and calibration
- Handled emergency situations involving trauma or pain management following established protocols
- Instructed patients on post-operative instructions to ensure proper healing after a procedure is completed
- Utilized computer programs to enter patient information into electronic health records system
- Maintained accurate records of patient treatment plans, medications, and medical histories
- Provided chairside assistance to the dentist during patient examinations and treatments
- Coordinated with other members of the dental team regarding patient care plans
- Developed strong interpersonal skills while working with patients, dentists, and other healthcare professionals
Dental Assistant Associate
University Of Michigan School Of Dentistry
11.2014 - 04.2016
- Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
- Demonstrated strong communication skills while educating patients on oral hygiene practices specific to their orthodontic treatments.
- Took x-rays, photographs, and impressions of patients' teeth and mouth.
- Provided exceptional chairside assistance to orthodontist residents during complex procedures such as bracket placement and adjustments, aligner fittings, and appliance installations.
Patient Service Assistant
University of Michigan School of Dentistry
07.2012 - 11.2014
- Greeted and directed visitors to appropriate personnel or departments within the school
- Ensured that all necessary forms were completed before admitting a new patient
- Coordinated with various departments to ensure seamless delivery of care services to patients
- Developed strong communication skills when interacting with patients and their families
- Provided excellent customer service to patients, visitors and staff in a healthcare setting
- Assisted in the collection of data for patient records, including medical history and insurance information
- Maintained confidentiality of all patient records according to HIPAA regulations
- Identified potential billing discrepancies and reported them promptly to supervisors
- Processed payments from patients accurately and efficiently using an electronic medical record system
- Demonstrated effective time management skills while managing multiple patient requests simultaneously
Lead Dental Assistant/Receptionist
Dr. McEachran, DDS, P.C.
04.2002 - 10.2012
- Offered gentle support and delivered compassionate care during dental procedures
- Managed patient records in accordance with HIPAA regulations while maintaining confidentiality of all information
- Developed positive relationships with patients and colleagues
- Assisted with ordering supplies and maintaining inventory
- Scheduled appointments for patients using the office management system software
- Participated in continuing education courses related to current dental practices and procedures
- Reviewed patient charts prior to appointments for accuracy of data entry
- Demonstrated excellent customer service skills by greeting patients warmly and responding quickly to their needs
- Made patient reminder calls and followed up on missed appointments
- Provided support to other staff members as needed during busy times at the clinic.
Healthcare Coordinator/Front Desk Manager
Summit Dental Group
10.2010 - 07.2012
- Developed specific goals and plans to prioritize and accomplish daily work
- Demonstrated strong leadership abilities when delegating tasks among team members
- Determined charges for services requested, collected deposits, or payments and arranged for billing
- Trained and supervised new front desk staff members, providing guidance and coaching as needed
- Participated in weekly meetings with managers to discuss and address concerns
- Monitored and addressed safety and security issues within the front desk area
- Provided administrative support by managing phone calls, emails, and other forms of communication
- Responded promptly to customer complaints or issues within set timeframe parameters set by the organization's policies
- Carried out daily checks on equipment used at front desk such as computers or telephones making sure they function properly before start of day shifts
- Utilized problem-solving skills when dealing with challenging situations that arose during peak hours or busy times.
Education
Bachelor of Science (B.S.) in Healthcare Administration -
Eastern Michigan University
01.2016
Associate in Science (A.S.) in Dental Assisting (RDA) -
Washtenaw Community College
01.2015
Skills
- Infection Control Proficiency
- Dental Radiography
- Patient Intake Procedures
- Team Collaboration
- Patient Schedule Management
- Medical Records Management
- Regulatory Compliance
- Administrative Duties
- Dental Knowledge
- Strong Writing and Verbal Skills
- Dental Office Administration
- Quality Assurance and Control
- Critical Thinking
- Manage Schedules
- Time Management
- Goal/Results Oriented
- Strong Relationship Building
- Friendly, Positive, Professional Attitude
Objective
I aspire to support students in achieving their optimal learning outcomes and thrive in a collaborative leadership role that leverages my educational expertise and prior professional background. As a service-oriented individual with a track record of delivering exceptional patient care in a fast-paced dental practice, I bring a keen eye for detail and a commitment to ensuring patient contentment. My dedication to enhancing effectiveness in education settings is unwavering, coupled with a reputation for diligent follow-up and follow-through.
Timeline
Senior Dental Assistant, Team Lead
University Of Michigan School Of Dentistry
05.2021 - Current
Dental Assistant Associate
University Of Michigan School Of Dentistry
11.2014 - 04.2016
Senior Dental Assistant
University of Michigan School of Dentistry
07.2014 - 05.2021
Patient Service Assistant
University of Michigan School of Dentistry
07.2012 - 11.2014
Healthcare Coordinator/Front Desk Manager
Summit Dental Group
10.2010 - 07.2012
Lead Dental Assistant/Receptionist
Dr. McEachran, DDS, P.C.
04.2002 - 10.2012
Bachelor of Science (B.S.) in Healthcare Administration -
Eastern Michigan University
Associate in Science (A.S.) in Dental Assisting (RDA) -
Washtenaw Community College
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