Shelby Simpson
SMG
Fontana,CA
12
years of professional experience
Dynamic Food and Beverage Manager with a proven track record in menu development, team management, and operations oversight. Committed to enhancing customer satisfaction and streamlining processes for operational efficiency.
Work History
Premium Food and Beverage Manager
5 Years 2 Months- Developed and implemented innovative menu offerings, enhancing customer satisfaction and driving sales growth.
- Oversaw daily operations of food and beverage services, ensuring consistent quality and adherence to standards.
- Trained and mentored staff on best practices in food safety and customer service excellence.
- Managed inventory control systems, optimizing stock levels to minimize waste while maintaining service efficiency.
- Analyzed customer feedback to refine service strategies, resulting in improved dining experiences.
- Collaborated with vendors to negotiate contracts, securing favorable terms for supplies and ingredients.
- Led cross-functional teams in executing large-scale events, ensuring seamless coordination across departments.
- Resolved customer complaints involving food or beverage quality and service.
IT Support Specialist
1 Year 1 Month- Provided technical support for hardware, software, and network issues to enhance user experience.
- Diagnosed and resolved system malfunctions, improving response times for customer inquiries.
- Developed troubleshooting guides, streamlining resolution processes for common IT issues.
- Trained new staff on IT support protocols, enhancing team efficiency and knowledge sharing.
Premium Supervisor
9 Months- Implemented process improvements resulting in reduced downtime and increased operational effectiveness.
- Trained and mentored team members to enhance productivity and workflow efficiency.
- Supervised daily operations ensuring adherence to safety standards and operational guidelines.
- Coordinated scheduling and resource allocation to meet project deadlines consistently.
Food Runner
4 Years- Delivered food orders promptly to ensure guest satisfaction and operational efficiency.
- Collaborated with kitchen staff to streamline order fulfillment and minimize wait times.
- Assisted in maintaining cleanliness and organization of dining area for optimal guest experience.
- Monitored inventory levels to support timely restocking of supplies and ingredients.
Education
High School Diploma
Skills
Food service operations
Menu development
Cost control
Operations oversight
Menu pricing
Food presentation
Sanitation standards
Hygiene regulations
Inventory management
Workforce management
Front of house management
Employee supervision
Team management
Customer service
Timeline
Premium Food and Beverage Manager
SMG
06.2021 - 08.2026Read More
IT Support Specialist
NZXT
06.2020 - 07.2021Read More
Premium Supervisor
SMG
06.2018 - 03.2019Read More
Food Runner
SMG
06.2014 - 06.2018Read More
Etiwanda High
High School Diploma
Read More