Shelby Singletary
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
11
11
years of professional experience
Work History
1099 Bar Management/Sales Representative
Self-employed
02.2017 - Current
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Developed and delivered engaging sales presentations to convey product benefits.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Collaborated with cross-functional teams to identify and address customer needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
Event Coordinator and Roastery Manager
Bold Bean
01.2013 - 02.2017
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Brainstormed and implemented creative event concepts and themes.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Performed event coordination for larger parties and gatherings.
- Consulted with customers to determine objectives and requirements for events.
- Hired, trained and supervised volunteers and support staff required for events.
- Developed post-event reports to determine effectiveness of each event.
- Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
- Designed and implemented efforts to publicize events and promote sponsorships.
- Created and maintained event expenditures, budgets and timelines in job-related software.
- Evaluated and selected service providers and vendors according to customer requirements.
- Communicated with catering, lighting and sound companies to obtain price quotes.
- Reviewed event bills to confirm accuracy and approve payment.
- Inspected event facilities to confirm conformance to customer requirements.
- Coordinated florists, photographers, and musicians for events.
- Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Asset Manager
NAFAC SE Civilian Summer Position Extended
05.2012 - 01.2013
- Kept detailed track of asset maintenance and potential future costs to accurately portray data and advise clients.
- Maintained contract database of existing and new contract files and details.
- Participated in asset analysis
- Created and maintained precise and accurate models, charts and reports.
- Generated comprehensive reports on portfolio performance and risk assessment.
- Participated in client meetings to discuss analysis and strategies.
- Assisted in preparation of presentations, data tables and other documents for meetings.
- Improved emergency resolution processes to save time.
- Evaluated performance of existing assets and adjusted accordingly.
Education
Bachelor of Arts - Anthropology
University of North Florida
Jacksonville, FL2017
Skills
- Microsoft Windows
- Retention Strategies
- Qualified Lead Generation
- Promotional Planning
- Interpersonal Communication Skills
- Product Management and Pricing
- Client Development and Retention
- Maintaining Customer Database
- Expense Reporting
- Performance Improvement
- Post-Sales Support
- Onsite Product Demonstrations
- Product Promotion
- Prospecting Skills
- Market Research
Accomplishments
- Created community non-profit
- Hosted, created, and curated events with up to 150 vendors
- Hosted community classes
- Used Microsoft Excel to develop inventory tracking spreadsheets and keep open records for all mailing list and community members
- Created and maintained weekly/monthly emails with event calendars, recap of events, and any additional cross promotional community information
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
1099 Bar Management/Sales Representative
Self-employed
02.2017 - Current
Event Coordinator and Roastery Manager
Bold Bean
01.2013 - 02.2017
Asset Manager
NAFAC SE Civilian Summer Position Extended
05.2012 - 01.2013
Bachelor of Arts - Anthropology
University of North Florida
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