Summary
Overview
Work History
Education
Skills
Timeline
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Shelby Smith

Sour Lake,TX

Summary

Enthusiastic and willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills.

Overview

7
7
years of professional experience

Work History

Stocker

Chapman Vending
01.2024 - Current
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Maintained effective team member communication.
  • Compared received packages against shipping documents.
  • Streamlined the stock replenishment process for faster order fulfillment and customer satisfaction.
  • Enhanced warehouse safety by regularly inspecting equipment and conducting safety training sessions.

Online Resale Shop

Perfect Find
04.2021 - 02.2023
  • Analyzed sales data regularly to identify trends, adapt strategies, and optimize store performance over time.
  • Reduced operating costs by negotiating with suppliers for better pricing and shipping terms on products.
  • Enhanced customer satisfaction by providing personalized product recommendations and efficient order processing.
  • Established effective customer support systems, resolving issues promptly and fostering positive relationships with clients.
  • Utilized social media platforms effectively for engaging content creation and promotion of products, resulting in heightened online visibility.
  • Collaborated with external partners to create promotional events, driving brand awareness and attracting new customers.

General Assistant Manger

Whataburger
02.2019 - 04.2021
  • Supported daily operations, ensuring smooth workflow and increasing overall productivity.
  • Supported customer service efforts when needed addressing concerns or requests professionally.
  • Enhanced customer satisfaction with timely response to inquiries and resolving issues promptly.
  • Assisted in meeting project deadlines by effectively managing multiple tasks and prioritizing workload.
  • Assisted in preparing reports that provided valuable insights into operational performance or areas requiring improvement.
  • Scheduled routine site maintenance and repair activities to avoid office disruptions.
  • Ensured inventory management by maintaining accurate records of supplies, equipment purchases, and vendor negotiations.
  • Executed administrative tasks to maintain accurate records, documentation, and data entry.
  • Ordered and secured office supplies to reduce expenditure and disruptions in workflow.
  • Responded to telephone, email and in-person customer inquiries.
  • Fostered a positive work environment through proactive problem-solving approaches.
  • Arranged accommodations and entertainment for company visitors resulting in guest comfort and convenience.

Waitress

Cafe Del Rio
04.2017 - 01.2019
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.

Education

High School Diploma -

Hardin Jefferson High School
Sour Lake, TX
06.2012

Skills

Willing to Learn

Positive Attitude

Shelf Stocking

Customer Service

Friendly and Personable

Customer Assistance

Customer Relationships

Punctual and Reliable

Timeline

Stocker

Chapman Vending
01.2024 - Current

Online Resale Shop

Perfect Find
04.2021 - 02.2023

General Assistant Manger

Whataburger
02.2019 - 04.2021

Waitress

Cafe Del Rio
04.2017 - 01.2019

High School Diploma -

Hardin Jefferson High School

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