Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shelby Smith

Salisbury,MD

Summary

Proven to enhance office efficiency at Thomas Podiatry through expert organization and time management skills, adeptly handling multi-line phone systems and streamlining data entry processes. Demonstrated exceptional customer relations by improving client satisfaction, leveraging both strong verbal communication and tech-savviness to exceed employer expectations.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Receptionist

Thomas Podiatry
07.2024 - Current
  • Confirmed appointments, communicated with clients, and updated client records.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Managed multiple tasks and met time-sensitive deadlines.

Direct Support Professional

Dove Pointe
11.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Participated in ongoing training opportunities to stay current on best practices in disability support services.
  • Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
  • Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
  • Transported clients to medical and dental appointments to provide support.
  • Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
  • Administered medication as directed by physician.

Medical Assistant/Receptionist

Dr Silpasuvan Pediatrics Doctor Office
04.2022 - 02.2023
  • Checked patient insurance, demographic, and health history to keep information current.
  • Maintained current and accurate medical records for patients.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Completed patient referrals to other medical specialists.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Enhanced office productivity by handling high volume of callers per day.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Received and routed laboratory results to correct clinical staff members.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.

Education

Calvert High School
Prince Frederick, MD
2019

Skills

  • Organization skills
  • Time Management
  • Telephone skills
  • Data Entry
  • Verbal and written communication
  • Customer/Client relations
  • Scheduling
  • Greeting and Seating Clients
  • Office Administration
  • Schedule Management
  • Multi-line telephone operation
  • Document Management
  • Tech-Savvy

Certification

  • Firefighter I & II Certification (FF I & II) - International Fire Service Accreditation Congress (IFSAC).

Timeline

Receptionist

Thomas Podiatry
07.2024 - Current

Direct Support Professional

Dove Pointe
11.2023 - Current

Medical Assistant/Receptionist

Dr Silpasuvan Pediatrics Doctor Office
04.2022 - 02.2023

Calvert High School

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Shelby Smith