Shelby Snyder

Staff Leadership Management:

• Managed onboarding programs across all properties, ensuring hiring managers, supervisors and employees have easy to use, scalable and impactful tools that aid in the success of a new roles. 330 seasonal staff on average annually
• Collaborate with non-Talent departments and other BU's to build and execute an inclusive enterprise-level onboarding
• Planned, execute and facilitate all orientation and onboarding programs, including New Hire Orientation, Manager development, and others as needed
• Identify opportunities of improvement to the employee experience by implementing continuous enhancements based on researching onboarding assessments, industry best practice and data driven analysis by reporting on key metrics to measure the effectiveness and impact of the new hire experience
• Promotes a culture that reflects the organizations' values, encourages, and rewards good performance and rewards productivity
• Develops future leadership within the organization, maintains leadership succession planning
• Created and maintains infrastructure to ensure the success of all departments

Collaboration with Stakeholders:

• Builds relationships with key stakeholders, guests, sponsors, professional athletes, associations, vendors, community leadership, etc.
• Collaboratively communicates, researches solutions, and identifies resolution to issues
• Communicates across all divisions ensuring that the mission of the departments is properly planned for and distributed
• Maintains proficient understanding of legal and risk management issues

Product and Programming:

• Established and deepened partnerships with third-party organizations such as recruitment agencies to maintain strong pipeline of high-quality athletes.
• Leads and inspires teams to create exceptional experiences for guests and staff
• Oversees the continual evaluation, development, safety, and enhancement of all sport facilities and disciplines
• Has deep knowledge of the experiences offered to guests, identifying areas of improvement, assessing staffing, identifying opportunities and making adjustments
• Creates products and programming that are relevant for beginners, enthusiasts, high performing athletes and VIPs
• Oversees instructing and learning programs that empower progression, encouraging guests to progress at their own pace
• Promotes Woodward locations as a year-round venue for immersive experiences that inspire guests around their sports and passions
• Understands and creates industry trends, while maintaining the integrity of our progression-based focus

Property Management:

• Responsible for organizing pro athlete visits, contracts, likeness and payment.
• Support and Oversight of all 5 Woodward Properties
• Operation consist of Lodging, Food and Beverage, Action Sports Instruction for 2000 campers/guests + Staff per week at various properties.
• Multiple Weekly check-in and report connections with General Managers, Managers and below Leadership staff

Strategic Planning:

• Support the development of the Woodward strategic plan to advance the company's mission and vision, while promoting growth, high quality experiences, profitability, and sustainability
• Lead innovation and change, implementing these changes to exceed our guests' expectations and financial goals
• Plan and develop facilities to ensure sport leadership. Oversee aspects of the Master Development Plan and annual Capital Expenditure projects

Financial Results:

• Plans, develops, and initiates year-round strategies for generating resources and/or revenues for the camp and POWDR Corp.
• Reviews reports and financial statements to determine progress and status towards objectives and drives change when necessary
• Meets or exceeds all financial goals, budgets, and projects that have been established. Maximizes return on investment and increases productivity of department
• Participates in all Leadership Team and annual planning and budget/business planning meetings

• Delivered exceptional client experiences through hands-on leadership of associates and managers.
• Built and maintained loyal, long-term customer relationships through effective account management.
• Designed sales and service strategies to improve revenue and retention.
• Managed inventory levels and conducted corrective action planning to minimize long-term costs.
• Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
• Created schedules and monitored payroll to remain within budget.
• Responsible for managing Woodward Riviera Maya facility operations and camps.
• Oversee Woodward Riviera Maya Retail and Hard Rock Hotel Riviera Maya integration related business units.
• Collaborate with Marketing and content team to drive awareness and promotion of brand, products and programs.
• Collaborate with Hard Rock Hotel Operations team to plan and implement product execution.
• Responsible for staff recruiting, management and development.
• Assists in the strategic planning for development of indoor and outdoor operations.
• Develops relationships with key action sports industry pros, shop managers and organizations.
• Responsible for risk management function for Woodward Riviera Maya operations including development and daily oversight of safety training, documentation and facility functions.
• Contributes to resort strategic planning and initiatives.

• I oversaw student's athletic progress, Instructed high school aged students in all forms of Snowboarding,Skateboarding and Skateboarding, maintained a safe and fun environment for the students to learn, organized high level athletic and competition based trips, maintained contact with parents regarding their child's athletic progress, helped students set goals and plan for the future in their sports. I also assisted in marketing the Academy and Camps.
• Directed, coordinated and evaluated activities of support staff within academic institutions, departments and alumni organizations.
• Planned, administered and controlled budgets to maintain accurate financial records and produce financial reports.
• Strategized and implemented methods for streamlining processes, controlling costs and modernizing operations.
• Juggled multiple projects and tasks to ensure high quality and timely delivery.
• Generated reports to review data and issue corrective actions for improvements.

• I managed daily operations of an indoor & outdoor training facility, all aspects of Woodward Tahoe's property, staff hiring and training, and execution of new programs. Coaching development, organizing lesson line ups, and supervising daily operations, I assisted with tracking weekly revenue and expenses of daily operations and summer camps.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Demonstrated leadership by making improvements to work processes and helping to train others.
• Oversaw and monitored preventative maintenance and energy management inspections and programs.

• Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
• Coached staff on strategies to enhance performance and improve customer relations.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.