Shelby Solus

· Provide superior customer service through helpful and effective counsel and advice to store, field, corporate, and DC leaders as it relates to interpreting policy, respond to associate relations questions such as COVID-19 pay, quarantine, close contact policies, etc. to bring swift solutions with productive outcomes – usually through guiding them through where to find the answers in tools available to them. Follow up where necessary.

· Work with Manager, AR Services in the interpretation of personnel policies and procedures. Assist field, store, DC and corporate management in redirecting associates when necessary, formulating action plans with managers when potential associate problems are identified.

· Collects and disseminates information to designated workgroups from clients calling into a general HR phone number. Quickly interpreting the situation, determining the appropriate resolution, transaction, and/or escalation, communicated the resolution and/or escalation to the caller.

· Logs all inquiries into a case management system used by the Company, recording and maintaining call history and outcomes.

· Monitors various HR inboxes and responds to questions, and/or escalates to appropriate workgroup

· Takes immediate partnership for any critical or risk involved cases to ensure a quick and timely response

· Participate in fundraisers for the Ronald McDonald House

· Understood and followed oral and written directions.

· Demonstrated leadership by making improvements to work processes and helping to train others

· Planned and completed group projects, working smoothly with others.

· Collaborated with others to discuss new opportunities.

· Maintained schedule of class assignments to meet deadlines.

· Organize events with fellow Greek Life to raise money for their philanthropy

· Attend weekly chapter meetings

· Give input on ways to better the sorority

• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash and credit card transactions with excellent accuracy levels.
• · Collaborated with 5-7 coworkers in closing the store and making sure the shop was up to code
• Welcomed customers and helped determine their needs.
• Helped customers complete purchases and locate items.
• · Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

· Monitored three, 7-12 year old children while parents were away and was always ready to handle emergency situations

· Organized and cleaned the property as needed

· Prepared and provided meals daily for the children

· Created entertaining and educating games to keep the children engaged

· Safely transported children to and from various activities

· Followed routines to foster stability and structure in children's lives during parental absences.

· Regulated children's schedules to balance rest, learning and play

· Provided safe transportation to and from activities and events.

Created nurturing, safe environments to promote emotional, social and intellectual growth