Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shelby Solus

Ripon,CA

Summary

Dynamic Human Resources Representative with expertise in leave administration and a strong understanding of FMLA regulations, honed at Ross Dress for Less. Proven ability to resolve complex employee issues while fostering team collaboration and maintaining meticulous documentation. Skilled in HRIS systems and adept at prioritizing tasks to enhance operational efficiency.

Overview

3
3
years of professional experience

Work History

Human Resources Representative

Ross Dress for Less
01.2024 - Current
  • Processed paperwork for FMLA, ADA, workers' compensation, and other types of leave of absence.
  • Updated internal documentation regularly in order to keep track of changes made within the organization's policies surrounding leaves.
  • Prepared or maintained employment records using human resources management system software.
  • Monitored expiration dates for all leaves taken by employees, and alerted management when approaching deadlines.
  • Maintained databases related to employees' leaves of absence, including tracking duration, type, status, and reason for each leave request.
  • Analyzed complex data sets in order to provide accurate reports on employee leaves.
  • Conducted research on state and federal laws regarding leave of absence regulations.
  • Assisted employees with their leave of absence requests, including providing information on the process and requirements.
  • Identified the needs of customers promptly and efficiently.
  • Worked effectively in team environments to make the workplace more productive.
  • Completed day-to-day duties accurately and efficiently.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our processes.
  • Promoted high customer satisfaction by resolving problems with knowledgeable, friendly service.
  • Worked with cross-functional teams to achieve goals.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Human Resources Representative Temp

Adecco
09.2023 - 12.2023
  • Provide superior customer service through helpful and effective counsel and advice to store, field, corporate, and DC leaders as it relates to interpreting policy, and respond to associate relations questions such as COVID-19 pay, quarantine, and close contact policies, etc. to bring swift solutions with productive outcomes.
  • Guiding associates through where to find the answers in the tools available to them. Follow up where necessary.
  • Work with the Manager, HR Services, in the interpretation of personnel policies and procedures. Assist field, store, DC, and corporate management in redirecting associates when necessary, and formulating action plans with managers when potential associate problems are identified.
  • Collects and disseminates information to designated workgroups from clients calling into a general HR phone number. Quickly interpreting the situation, determining the appropriate resolution, transaction, and/or escalation, and communicating the resolution and/or escalation to the caller.
  • Logs all inquiries into a case management system used by the company, recording and maintaining call history and outcomes.
  • Monitors various HR inboxes, responds to questions, and/or escalates to the appropriate workgroup.
  • Take immediate partnership for any critical or risk-involved cases to ensure a quick and timely response.

Cashier/ Server

The Ice Cream Emporium
06.2022 - 08.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated the cash register for cash and credit card transactions with excellent accuracy levels.
  • Collaborated with 5 to 7 coworkers in closing the store and ensuring the shop was up to code.
  • Helped customers complete purchases and locate items.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Ensured compliance with all safety regulations within the store environment.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Issued receipts, refunds, credits or change due to customers.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Resolved customer complaints professionally in accordance with company policy.
  • Balanced daily transactions on a computerized point-of-sale system.

Education

Bachelor of Science - Human Resource Management

California State University - Chico
Chico, CA
05.2023

Skills

  • Communication
  • Conflict Management
  • Composure
  • Dealing with Ambiguity
  • Problem Solving
  • Computer Literacy: PowerPoint, Excel, Word proficient, keyboard by touch at 50 WPM
  • Leave administration
  • FMLA understanding
  • Case and documentation management
  • Customer relationship management
  • Team collaboration
  • Attention to detail
  • Task prioritization
  • HRIS systems

Timeline

Human Resources Representative

Ross Dress for Less
01.2024 - Current

Human Resources Representative Temp

Adecco
09.2023 - 12.2023

Cashier/ Server

The Ice Cream Emporium
06.2022 - 08.2022

Bachelor of Science - Human Resource Management

California State University - Chico

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Shelby Solus