Shelby Sparkman

• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.
• Obtained water readings and adjusted water chemistry to keep pool clean and sanitized.
• Provided exceptional customer service by effectively communicating with clients regarding their pool care needs and expectations.
• Inspected pool equipment and verified proper functionality to maintain safety standards.
• Brushed pool walls and floors to reduce algae and slime formation and prevent staining.
• Tested and balanced pool water to maintain safe and healthy swimming environment.
• Vacuumed pool using to remove dirt, debris and contaminants at bottom of pool.
• Increased operational efficiency by maintaining an organized inventory of chemicals, tools, and equipment needed for various tasks.

Conducted recruitment and provided training for new hires.

Coordinated schedules for more than 22 employees during Halloween season.

Organized store setup and breakdown efficiently.

Oversaw inventory management and assessed product conditions.

Handled daily shipment processing.

Engaged in discussions during store meetings.

Managed daily store opening and closing tasks.

Handled bank deposits efficiently.

Ensured promo adjustments were verified via web mail at start and end of each shift.

Coordinated setup and dismantling of ISE book.

• Delivered packages to customer doorsteps and business offices.
• Loaded truck and properly secured items to prevent damage for deliveries.
• Verified daily deliveries against shipping instructions before delivering to customers.
• Collaborated with dispatchers on route changes or adjustments based on real-time traffic conditions.

• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Rotated merchandise and displays to feature new products and promotions.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.

• Prepared nightly deposits by accurately counting cash, filling out deposit slips, and securing deposit in vault.
• Created nightly shift task lists to assign duties to each employee.
• Conducted nightly inventory management procedures to track sales and stock levels.
• Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
• Observed and monitored store's security cameras to reduce retail crimes.
• Reviewed audits and reconciled nightly sales transactions by balancing cash registers and reporting discrepancies.
• Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
• Carried out day-to-day duties accurately and efficiently.

• Responded to customer calls and emails to answer questions about products and services.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Placed outbound customer service or customer satisfaction calls to follow up on issues.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
• Sought out extra training opportunities to enhance customer relationship management abilities.
• Performed various clerical duties by filing and faxing documents and creating customer databases.

• Administered basic life and advanced life support to patients at scene, en route to hospital and pre-hospital settings.
• Passed ambulance driving courses prior to hire on.
• Maintained levelheadedness while dealing with traffic and weather conditions.
• Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
• Protected self and others to prevent risk of communicable diseases and comply with safety regulations and procedures.
• Cleaned and replenished vehicle daily to maintain readiness for emergency medical response.
• Ordered and maintained the level of stock and correctly inventory all supplies.
• Effectively used team effort to safely maneuver patients to the stretcher, typically lifting lbs or more.

• Verified products appeared at correct locations in proper quantities.
• Monitored inventory levels and kept adequate stock in product displays on sales floor.
• Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
• Established and updated work schedules to account for changing staff levels and expected workloads.
• Maximized performance by monitoring daily activities and mentoring team members.
• Approved regular payroll submissions for employees.
• Cross-trained existing employees to maximize team agility and performance.