Shelby Spencer-Otero
Herkimer,NY
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
Assistant Manager
FASTRAC EG
07.2020 - Current
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Created employee schedules to align coverage with forecasted demands
- Developed strategy to increase sales by 50% and drive profits
- Identified and communicated customer needs to supply chain capacity and quality teams
- Handled day-to-day customer or client questions via telephone or in person.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Assisted with onboarding of new employees by providing training and development resources.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Title Clerk/Office Assistant
STEET PONTE VOLKSWAGEN
Yorkville, NY
12.2018 - 10.2023
- Bill out deals, break down deals and send paperwork to corresponding banks, enter invoices, pay bills each month, and pay sales tax every quarter, etc.
- Examined and verified 10 titles weekly
- Bill out wholesale, auction, and dealer trades to increase inventory of new and used vehicles.
- Received and processed paperwork for titles, new license plates, and renewals
- Entered title and vehicle information into database
- Communicated with customers to resolve common title issues
- Prepared tax and title documents to submit legal transfer work to DMV
- Handled cash and credit card payments accurately
- Calculated and remitted state sales tax, service, and other charges
- Collected taxes and fees, submitted payments and issued receipts
- Researched customer inquiries regarding title information.
Wholesale Title Clerk
CARBONE AUTO GROUP
10.2016 - 01.2019
- Billed out deals, break down deals and send paperwork to corresponding banks, dealer trades to different stores, create registrations, wholesales between other stores, etc.
- Examined and verified 100's of titles weekly
- Performed data entry and other administrative tasks to keep records and files organized and accurate.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
- Organized and prepared tax and title documents to transfer ownership of property.
- Analyzed title documents to identify potential issues and resolve any discrepancies.
- Developed and maintained relationships with title companies, lenders and other stakeholders to facilitate smooth transactions.
Bookkeeper
NORTHEAST UNIFORM SERVICES
12.2014 - 10.2016
- Created invoices, paid bills, sent out statements, received payments and put them to account that it belong to, create UPS labels and send out packages every day, get mail and send mail out every day, etc.
- Managed over 50 customer calls per day regarding balances, making payments, getting copies of invoices.
Education
Associate of Science - BUSINESS ADMINISTRATION
Utica School of Commerce
Utica, NY05.2015
High School Diploma -
Waterville Jr/Sr High School
Waterville, NY06.2012
Skills
- Management
- Cash Handling
- Store Management Experience
- Staff Supervision
- Cash Deposits and Receipts
- Timelines and Milestones
- Directing Team Members
- Merchandising
- Time Management
- Accounts Payable and Accounts Receivable
- Scheduling and Coordinating
- Customer Relations
- Customer Service and Satisfaction
Additional Information
- Willing to relocate: Anywhere
Timeline
Assistant Manager
FASTRAC EG
07.2020 - Current
Title Clerk/Office Assistant
STEET PONTE VOLKSWAGEN
12.2018 - 10.2023
Wholesale Title Clerk
CARBONE AUTO GROUP
10.2016 - 01.2019
Bookkeeper
NORTHEAST UNIFORM SERVICES
12.2014 - 10.2016
Associate of Science - BUSINESS ADMINISTRATION
Utica School of Commerce
High School Diploma -
Waterville Jr/Sr High School
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