Shelby Stanfield
Poteet,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Recovery Support Specialist
San Antonio Recovery Center
10.2022 - Current
- Documented case management activity for accurate, reliable records.
- Maintained client confidentiality and adhered to HIPAA guidelines.
- Assessed individuals' needs and planned bespoke recovery programs to achieve personalized goals.
- Supported clients with compassionate, empathetic face-to-face counseling.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Tracked client participation in treatment services to identify attendance issues.
- Monitored clients' overall health and well-being and noted significant changes.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
House Cleaner
MaidPro
03.2021 - 10.2022
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Worked on cleaning team to service hotels, offices, and other commercial buildings.
- Adhered to professional house cleaning checklist.
- Operated electronic backpack vacuums and floor sweepers.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Completed special housekeeping actions such as turning mattresses on set schedule.
Lead Customer Service Associate
JCPenny Department Store
06.2018 - 10.2022
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Engaged clients in person and over phone to answer questions and address complaints.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Delivered prompt service to prioritize customer needs.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Teaching Assistant
Northeast Independent School District
01.2012 - 04.2016
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported classroom activities, tutoring, and reviewing work.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Maintained safety and security by overseeing students in recess environments.
- Completed daily reports on attendance and disciplinary performance.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
- Helped students develop diligent study habits and strategies to achieve successful outcomes.
- Documented attendance and completed assignments to maintain full class and student records.
- Built and maintained professional relationships with students and faculty members.
Education
High School Diploma -
Robert E Lee High School, San Antonio, TX, US
San Antonio, TX06.2014
Skills
- Crisis Situations
- Peer Support
- Supervisory Support
- Documentation Abilities
- Call Center Operations
- Typing Proficiency
- Customer Service
- Critical Thinking
- Problem-Solving Ability
- Customer Loyalty
- Life Support Technique Skills
Timeline
Recovery Support Specialist
San Antonio Recovery Center
10.2022 - Current
House Cleaner
MaidPro
03.2021 - 10.2022
Lead Customer Service Associate
JCPenny Department Store
06.2018 - 10.2022
Teaching Assistant
Northeast Independent School District
01.2012 - 04.2016
High School Diploma -
Robert E Lee High School, San Antonio, TX, US
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