Shelby Stanfield
Poteet,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Recovery Support Specialist
San Antonio Recovery Center
San Antonio, TX
10.2022 - Current
- Documented case management activity for accurate, reliable records.
- Maintained client confidentiality and adhered to HIPAA guidelines.
- Assessed individuals' needs and planned bespoke recovery programs to achieve personalized goals.
- Supported clients with compassionate, empathetic face-to-face counseling.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Tracked client participation in treatment services to identify attendance issues.
- Monitored clients' overall health and well-being and noted significant changes.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
House Cleaner
MaidPro
San Antonio, TX
03.2021 - 10.2022
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Worked on cleaning team to service hotels, offices, and other commercial buildings.
- Adhered to professional house cleaning checklist.
- Operated electronic backpack vacuums and floor sweepers.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Completed special housekeeping actions such as turning mattresses on set schedule.
Lead Customer Service Associate
JCPenny Department Store
San Antonio, TX
06.2018 - 10.2022
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Engaged clients in person and over phone to answer questions and address complaints.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Delivered prompt service to prioritize customer needs.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Teaching Assistant
Northeast Independent School District
San Antonio, TX
01.2012 - 04.2016
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported classroom activities, tutoring, and reviewing work.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Maintained safety and security by overseeing students in recess environments.
- Completed daily reports on attendance and disciplinary performance.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
- Helped students develop diligent study habits and strategies to achieve successful outcomes.
- Documented attendance and completed assignments to maintain full class and student records.
- Built and maintained professional relationships with students and faculty members.
Education
High School Diploma -
Robert E Lee High School, San Antonio, TX, US
San Antonio, TX06.2014
Skills
- Crisis Situations
- Peer Support
- Supervisory Support
- Documentation Abilities
- Call Center Operations
- Typing Proficiency
- Customer Service
- Critical Thinking
- Problem-Solving Ability
- Customer Loyalty
- Life Support Technique Skills
Timeline
Recovery Support Specialist
San Antonio Recovery Center
10.2022 - Current
House Cleaner
MaidPro
03.2021 - 10.2022
Lead Customer Service Associate
JCPenny Department Store
06.2018 - 10.2022
Teaching Assistant
Northeast Independent School District
01.2012 - 04.2016
High School Diploma -
Robert E Lee High School, San Antonio, TX, US