Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shelby Stanley

Summary

Strong leader and problem-solver dedicated to streamlining operations and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Admissions Manager

Idaho Humane Society
06.2022 - Current
  • Managed Admissions department employees, office functions, and Animal Care Attendants.
  • Established and enforced policies and objectives.
  • Answered challenging questions and handled pertinent situations within the shelter.
  • Preformed daily animal welfare checks and head counts to ensure animal safety, health, and location are satisfactory.
  • Preformed proper handling skills on various animals to ensure the safety for all at hand.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Processed animals entering the shelter to assess their overall appearance and demeanor as well as providing vaccinations.
  • Defined clear targets and objectives and communicated to other team members.
  • Having proficient use of Petpoint to preform daily tasks, enter, and search necessary information regarding the animals in our shelter.
  • Provided proper information regarding animals to ensure the safety of staff and animals receive proper care.
  • Administered medication to the assigned animals.

Foster Department Supervisor

Idaho Humane Society
06.2022 - 04.2023
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Trained new employees on overall company and department-specific policies and procedures.
  • Maintained stock of items, cleanliness, organization and provided excellent customer service.
  • Trained team members in successful strategies to ensure foster animals find placement in a timely manner.
  • Ensured a round the clock, open line of communication for foster parents to receive answers promptly.
  • Offered hands-on assistance to foster parents and staff, assessing needs, and maintaining current knowledge of the matters at hand.
  • Worked with various departments throughout the Dorman and Bird st locations to assist with events, animal care, and the promotion of fostering animals.
  • Scheduled and kept an organized timeline regarding animal surgery and care.
  • Had proficient use of Petpoint to enter necessary information per the animals I was responsible for.
  • Assessed and preform tests on foster animals to ensure health.

Front Desk Manager

David Fisk Insurance Agency
05.2021 - 06.2022
  • Carried out administrative tasks such as handling policy renewals, maintaining records and collecting insurance payments.
  • Schedules necessary appointments for the office's insurance agent.
  • Calculated premiums and established payment methods.
  • Provided quotes and promoted products for building, contents and vehicle insurance.
  • Explained features, advantages and disadvantages of various policies to promote insurance sales.
  • Sought out new clientele through face-to-face contact, telephone conversations and email correspondence.
  • Tracked insurance claims to help policyholders settle claims.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Responded to customer calls swiftly to resolve issues and answer questions.

Foster Coordinator and Front Desk Lead

West Valley Humane Society
04.2018 - 05.2021
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Had proficient use of Petpoint to enter and inquired import information per animals and customer at the shelter.
  • Upheld a round the clock, open line of communication for fosters to ensure their needs were being met in a timely manner.
  • Assisted in the shelter clinic during surgery hours making medication, sterilize tools and prep animals for surgery.
  • Held a Euthanasia certification while preforming and assisting in numerous euthanasia's.
  • Preformed adoptions and owner reclaims in a proficient and timely manner.
  • Defused escalated situations with customers in the front lobby.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Increased customer service success rates by quickly resolving issues.
  • Trained and supervised employees on office policies and procedures.
  • Held an organized schedule to ensure foster animals were returning in the proper timeframe.
  • Administered tests and vaccinations for all foster animals in and out of the shelter.

Shift Lead Manager

Idaho Pizza Company
07.2016 - 01.2018
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Tracked receipts, employee hours, and inventory movements.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

High School Diploma -

Parma High School
Parma, ID
05.2012

Skills

  • Operational Efficiency
  • Database Management
  • Complex Problem-Solving
  • Treatment Planning
  • Patient Records Maintenance
  • Safety Procedures
  • Supply Management
  • Animal Handling
  • Animal Evaluation
  • Kennel Disinfection
  • Disease Prevention
  • Problem Identification
  • Critical Thinking
  • Wound Treatment
  • Illness and Injury Detection
  • Microsoft Office
  • Vaccine Administration
  • Animal Interaction
  • Basic Animal Care
  • Housekeeping Duties
  • Physical Condition Monitoring
  • Hospitality and Accommodation
  • Solving Customer Concerns
  • Maintaining Clean Work Areas
  • Overcoming Objections
  • Safety Inspections
  • Paperwork Processing
  • Cash Control
  • Policy and Procedure Adherence

Certification

Certified Euthanasia Technician. 2018-2021

Timeline

Admissions Manager

Idaho Humane Society
06.2022 - Current

Foster Department Supervisor

Idaho Humane Society
06.2022 - 04.2023

Front Desk Manager

David Fisk Insurance Agency
05.2021 - 06.2022

Foster Coordinator and Front Desk Lead

West Valley Humane Society
04.2018 - 05.2021

Shift Lead Manager

Idaho Pizza Company
07.2016 - 01.2018

High School Diploma -

Parma High School

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Shelby Stanley