Shelby Stills
Case Manager
Louisville,KY
Summary
Passionate storyteller, strong leader and skilled communicator with over three years of experience in event planning, fundraising, social media content development, writing, editing and project management. Proficient in various social media platforms, graphic design software and office technology programs. Self-motivated, reliable, able to work in high-stress environments and adept at collaborating in team settings. Special interest in non-profit work and communications.
Overview
4
4
years of professional experience
Work History
Case Manager
Pharmacord
07.2024 - Current
- Build trusted relationships with patients, prescribers and client stakeholders through proactive communication
- Manage all relationships in a manner that adheres to healthcare laws and regulations
- Perform program welcome calls to patients
- Manage all client and healthcare provider inquiries as applicable, pursuant to business rules
- Manage inbound calls as directed by the program-approved FAQs
- Triage patients to internal or external resources as appropriate
- Provide personalized case management to patients and healthcare providers, including outbound communication to discuss benefit coverage and next steps in obtaining coverage
- Coordinate shipment of product through patient assistance program from the PharmaCord pharmacy
- Proactively communicate need for reverification of prior authorization or re-enrollment for patient assistance program
- Report adverse events, product complaints, special situation reports and/or medical inquiries
- Document all activities within the PharmaCord Lynk system in accordance with business requirements
Chapters Outreach Manager
USA Cares, Inc.
01.2024 - 07.2024
- Assisted in the development of several new chapters across the United States that attracted new members, as well as engaged and retaining existing chapters and their members
- Maintained chapter relationships through regular communications via conference call and in person meetings
- Expanded and diversified donor base and worked closely with other team members to secure funding for new initiatives
- Facilitated chapter events including creating event pages, registration set-up, ensuring links from website and donor platforms tie into Salesforce
- Created monthly chapters newsletter on LinkedIn, and expanded the subscriber count from zero to 60 in one week
- Grew chapters LinkedIn page from 160 followers to over 220 in one month
- Tracked and maintained chapter participation and engagement statistics by creating reports and spreadsheets
- Solicited over 100 silent auction donations for the annual Gala
Communications and Outreach Manager
Dress for Success
03.2023 - 01.2024
- Planned and facilitated DFSL outreach programs, projects and events
- Coordinated mobile programming for women and teens pertaining to career development, dressing professionally, personal branding and financial literacy
- Suited clients within the DFSL mobile unit seeking professional clothing and accessories for interviews, secured employment and/or internships
- Acted as a representative within the community
- Communicated and followed up with clients
- Tracked and inputted client data
- Assisted in planning, development and execution of events, fundraisers and marketing campaigns
- Managed all social media platforms
- Prepared and distributed e-newsletters to clients, donors, volunteers and community partners
Communications Intern
Kentucky Department of Education
06.2021 - 10.2022
- Developed content for the Kentucky Teacher publication and KDE website (press releases, media advisories, feature stories and social media content for Instagram, Twitter and Facebook)
- Proofread and edited documents submitted for release in and outside of the agency, with special attention to AP style guidelines, accessibility and branding
- Conducted interviews with superintendents, teachers, etc
- For potential stories and press releases
- Created weekly promotions for Kentucky Teacher to be sent out to educators and departments in Kentucky
- Traveled to attend various press conferences and ceremonies, met with educators and represented the department
- Gathered photo content for stories and social media
- Attended departmental meetings, including those with the Commissioner of Education, Commissioner's Student Advisory Council and various divisions within KDE
- Cultivated effective partnerships with the Offices of Assessment and Accountability, Special Education and Early Learning, Educator Licensure and Effectiveness, and Teaching and Learning
- Assisted in planning the statewide 2021 Kentucky Education Summit and the 2023 Kentucky Teacher of the Year Ceremony
Education
Bachelor of Science - Sociology And Public Relations
Belmont University
Nashville, TN 05.2001 -
Skills
Microsoft Office, Google Suite, GoogleAnalytics, Adobe Suite, WordPress, SharePoint, GovDelivery, Salesforce, editing, AP style, social media platform execution and content development, event planning, fundraising, case management, problem solving
Accomplishments
Publications and Digital Media Excellence Award
National School Public Relations Association | June 2023
Affiliations
Young Professionals Association of Louisville (YPAL), Member
Timeline
Case Manager
Pharmacord
07.2024 - Current
Chapters Outreach Manager
USA Cares, Inc.
01.2024 - 07.2024
Communications and Outreach Manager
Dress for Success
03.2023 - 01.2024
Communications Intern
Kentucky Department of Education
06.2021 - 10.2022
Bachelor of Science - Sociology And Public Relations
Belmont University
05.2001 -
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