Shelby Stucker
Cypress,TX
Summary
Dedicated customer service specialist with over 5 years of experience in troubleshooting and resolving technical issues, providing quality customer service, and working collaboratively with cross-functional teams to ensure successful sales and project delivery. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
MANAGER
Bath and Body Works
Cypress, Texas
10.2023 - Current
- Communicated regularly with other departments regarding any changes in policy or procedure that may affect customers.
- Lead the team, perform training, and supervise daily operations to meet targets.
- Interact with customers to improve their experience, and drive sales.
- Analyze customer and product trends to discover areas of opportunity for customer advocacy of the business.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
IT TECHNICIAN
Djs PC Repair
Cypress, Texas
05.2017 - 12.2022
- Troubleshoot hardware and software issues for end users, ensuring minimal downtime.
- Perform regular system maintenance, including updates, and backups.
- Creating custom PCs to the users' requests.
- Interact with customers to gather vital information, and ensure customer satisfaction.
- Identified opportunities for upselling additional products or services based on customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Conducted regular follow-up calls with customers after resolving their issues.
GENERAL MANAGER
Fajita Petes
Cypress, Texas
03.2021 - 07.2022
- Staffing and maintaining schedules.
- Managing daily operations to meet sales.
- Inventory management and quality control.
- Interacting with guests to ensure a positive experience.
- Marketing and promoting the establishment to drive sales.
- Identified opportunities for upselling additional products or services based on customer needs.
- Developed positive relationships with customers through friendly interactions.
- Provided accurate information about products and services to customers.
Education
BACHELORS DEGREE - CYBERSECURITY
Lonestar College
Houston, Texas05.2024
ASSOCIATES DEGREE - COMPUTER NETWORKING
Lonestar College
Houston, Texas05.2019
Skills
- Administration and Reporting
- Customer relations
- Performance Tracking and Evaluation
- Advanced knowledge of computer hardware and software
- Policy implementation
- Strong problem-solving skills
- Adaptability
- Time management
- Complaint resolution
- Upselling techniques
- Customer service leadership
Personal Information
- Date of Birth: 05/17/91
- Nationality: American
Timeline
MANAGER
Bath and Body Works
10.2023 - Current
GENERAL MANAGER
Fajita Petes
03.2021 - 07.2022
IT TECHNICIAN
Djs PC Repair
05.2017 - 12.2022
BACHELORS DEGREE - CYBERSECURITY
Lonestar College
ASSOCIATES DEGREE - COMPUTER NETWORKING
Lonestar College
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