Summary
Overview
Work History
Education
Skills
Timeline
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Shelby Tabor

Shelby Tabor

Edmond,OK

Summary

Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.

Overview

11
11
years of professional experience

Work History

Pharmacy Technician

CVS Pharmacy
09.2021 - Current
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Entered and processed patients' prescriptions into internal system.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Collected co-payments or full payments from customers.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Counseled customers on medications, appropriate dosage and potential side effects.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.

Manager

Railhead
01.2019 - 06.2021
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

Loan Counselor

Midland Mortgage Corp.
08.2016 - 11.2018
  • Enhanced loan approval rates by meticulously analyzing financial documents and determining borrower eligibility.
  • Streamlined the application process for efficient customer service and quicker response times.
  • Increased client satisfaction by providing personalized guidance on credit improvement strategies.
  • Maintained compliance with regulatory requirements through diligent documentation and accurate record-keeping practices.
  • Managed a diverse portfolio of loans, consistently meeting or exceeding performance targets and goals.
  • Provided exceptional customer service throughout the entire loan process, addressing inquiries promptly and professionally.
  • Educated first-time homebuyers on available financing options, empowering them to make informed decisions and achieve their homeownership goals.
  • Contributed to a positive workplace culture that prioritized teamwork, collaboration, and continuous learning opportunities for all employees involved in the lending process.
  • Explained very technical financial information to applicants in easy to understand language.
  • Processed loan applications and monitored progress from start to finish.
  • Assisted customers with completing loan applications and other paperwork.

Server

Railhead
04.2013 - 07.2016
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Increased sales significantly by upselling higher-end products to customers.

Education

High School Diploma -

Guthrie High School
Guthrie, OK
05.2013

Skills

  • Drug Inventory Control
  • Insurance Verification
  • Insurance Billing
  • Problem-Solving Skills
  • Updating Medication Histories
  • OTC Recommendations
  • Pharmacy and Customer Records Management
  • Medication Therapy Management
  • Pharmaceutical Calculations
  • Interpreting Orders
  • Supply Restocking
  • Order Verification
  • Professionalism
  • Critical Thinking

Timeline

Pharmacy Technician

CVS Pharmacy
09.2021 - Current

Manager

Railhead
01.2019 - 06.2021

Loan Counselor

Midland Mortgage Corp.
08.2016 - 11.2018

Server

Railhead
04.2013 - 07.2016

High School Diploma -

Guthrie High School

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