Summary
Overview
Work History
Education
Skills
Timeline
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Shelby Tapp

College Station,TX

Summary

I am a highly-motivated, hardworking employee with desire to take on new challenges. I have a strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I will always have a smile on my face and keep a positive attitude. I am up for challenges that will help me grow individually, as a team, and for the company.

Overview

3
3
years of professional experience

Work History

Barista

Good Vibes Coffee Roasters
Puyallup, WA
05.2022 - 10.2023
  • Created signs and displays to advertise store products or events.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.

Escrow Assistant

First American Title Insurance Co
Scottsdale, AZ
10.2021 - 07.2022
  • Reviewed and interpreted buyer, seller and lender instructions to assess escrow requirements.
  • Put together closing statements for buyer and seller review.
  • Managed master calendar of signings and organized related paperwork.
  • Ordered demands, HOA statements, evidence of insurance and other required documents.
  • Answered customer questions to maintain high satisfaction levels.
  • Facilitated clear and effective communication between brokers, borrowers and lenders.
  • Reviewed files, records and other documents to obtain information or respond to requests.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Community Association Manager

JC Higgins & Associates
Puyallup, WA
05.2021 - 10.2021
  • Demonstrated in-depth knowledge of community rules and regulations.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Coordinated and negotiated service agreements for trash removal, landscaping and other property services.
  • Facilitated timely resolution to neighborhood challenges and tenant complaints.
  • Met with clients to negotiate management and service contracts.

Barista

Gravity Coffee
Puyallup, WA
02.2021 - 05.2021
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Maintained calm demeanor during high-volume periods and special events.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.

Education

High School Diploma -

Rogers High School
Puyallup, WA
06.2021

Skills

  • Communication
  • Hard Worker
  • Positive Attitude
  • Team Work
  • Customer Service
  • Relationship Building
  • Time Management

Timeline

Barista

Good Vibes Coffee Roasters
05.2022 - 10.2023

Escrow Assistant

First American Title Insurance Co
10.2021 - 07.2022

Community Association Manager

JC Higgins & Associates
05.2021 - 10.2021

Barista

Gravity Coffee
02.2021 - 05.2021

High School Diploma -

Rogers High School

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Shelby Tapp