Shelby Tardiff

• Participated in team meetings aimed at improving clinic performance, offering valuable input based on hands-on experience as an Ophthalmologist Assistant.
• Streamlined clinic operations with effective inventory management and timely ordering of supplies.
• Enhanced patient care by assisting ophthalmologists in performing diagnostic tests and procedures.
• Reduced wait times for patients by efficiently preparing exam rooms between appointments, ensuring all necessary equipment was ready for use.
• Promoted a safe and welcoming environment for all patients regardless of age, ethnicity, or background through compassionate interaction and communication skills.
• Improved office efficiency by maintaining accurate patient records.
• Ensured accuracy in diagnostic testing by carefully calibrating equipment and adhering to strict protocols.
• Supported overall clinic goals by cross-training in multiple roles, allowing for seamless coverage during staff absences or high-volume periods.
• Demonstrated strong attention to detail when recording patient histories, resulting in comprehensive documentation for ophthalmologist review.
• Educated patients on eye care routines, leading to increased compliance with prescribed treatment plans.
• Facilitated positive patient experiences by addressing concerns, answering questions, and providing clear explanations of complex medical information.
• Applied eye medications and drops to dilate pupils in preparation for examinations.
• Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
• Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
• Instilled anesthetic drops and assisted in laser treatments and minor procedures.
• Measured intraocular pressure using Goldman and Tonopen tonometry process.
• Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
• Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
• Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
• Used Lensometer to measure and record lens power of existing prescriptive spectacles.
• Measured and recorded visual acuity and color vision testing.
• Conducted tonometry testing to measure pressure inside patient's eye to determine presence of glaucoma
• Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
• Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
• Identified issues during preliminary exam and addressed concerns with physician.
• Educated patients and relations on ocular health and safety, promoting good eye care.

• Assisted with frame selection process, helping patients choose eyewear that best suited their lifestyle needs and preferences.
• Improved patient experience by efficiently scheduling appointments and managing follow-up communications.
• Contributed to a positive office environment by providing excellent customer service to patients both in-person and over the phone.
• Maintained a clean and organized workspace, ensuring that all equipment was properly sanitized between uses.
• Promoted eye health education, providing informative materials to patients on proper eyewear care and maintenance.
• Strengthened relationships with returning patients through personalized attention to individual needs during visits.
• Ensured quality patient care by assisting optometrist with pre-testing, diagnostic testing, and contact lens fittings.
• Increased patient satisfaction by addressing concerns promptly and effectively resolving issues.
• Maintained patient confidentiality at all times, adhering to HIPAA guidelines and protecting sensitive information from unauthorized access.
• Streamlined office processes by coordinating insurance billing and maintaining up-to-date information on coverage changes.
• Contributed to practice growth by effectively marketing services and products to new and existing patients.
• Enhanced practice efficiency by maintaining accurate electronic medical records for all patients.
• Provided crucial support during contact lens insertion/removal trainings for new wearers, ensuring proper technique was followed for optimal results.
• Managed inventory levels of optical goods such as frames, lenses, and contact lens supplies, placing orders as needed to maintain adequate stock.
• Supported a high standard of care by preparing examination rooms with necessary supplies before each appointment.
• Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
• Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
• Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
• Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
• Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
• Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
• Instructed patients on contact lens insertion and removal and lens care guidelines.
• Managed administrative duties with phone reception, appointment scheduling and payment processing.
• Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
• Assisted with dilating patients or using eye medications when directed by optometrist.
• Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
• Liaised with patients and addressed inquiries, appointment requests and billing questions.
• Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
• Obtained and documented patient medical history, vital signs and current complaints at intake.

I left this practice when my Husband and I had to move home due to a family emergency.

• Effectively delegated tasks among team members based on individual strengths, ensuring a balanced workload and efficient project completion.
• Led a team of developers to complete project milestones on time, resulting in successful product launches.
• Deployed continuous integration pipelines for efficient code testing and deployment processes, significantly reducing the risk of bugs reaching production environments.
• Fostered an open, collaborative work environment by promoting regular communication between team members and encouraging the sharing of ideas and solutions to common challenges.
• Conducted thorough code reviews, identifying potential issues and providing constructive feedback to improve overall code quality.
• Stayed current on industry trends by attending conferences, workshops, webinars, reading articles/blogs related to emerging technologies in frontend development space.
• Managed client relationships by communicating project progress updates regularly and addressing any concerns proactively.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Recommended complementary purchases to customers, increasing revenue.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Performed cash, card, and check transactions to complete customer purchases.
• Listened to customer needs and desires to identify and recommend optimal products.
• Managed efficient cash register operations.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Used in-store system to locate inventory and place special orders for customers.
• Monitored customers for signs of security concerns and escalated issues to management.
• Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

I left this company when my husband deployed and I moved back home.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
• Implemented rewards program that encouraged repeat business and strengthened customer relationships.
• Trained new Customer Service Representatives on company policies, procedures, and best practices.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Delivered prompt service to prioritize customer needs.
• Investigated and resolved customer inquiries and complaints quickly.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Maintained up-to-date knowledge of product and service changes.
• Met customer call guidelines for service levels, handle time and productivity.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Educated customers about billing, payment processing and support policies and procedures.
• Responded proactively and positively to rapid change.
• Managed timely and effective replacement of damaged or missing products.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Cross-trained and provided backup support for organizational leadership.
• Investigated and resolved accounting, service and delivery concerns.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

• Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
• Collaborated with other departments to address recurring customer concerns, improving overall service quality.
• Coached employees through day-to-day work and complex problems.
• Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
• Enhanced team productivity through regular coaching, feedback, and performance evaluations.
• Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
• Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
• Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
• Coached team members to deliver hospitable, professional service while adhering to set service models.
• Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.
• Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
• Led regular customer service meetings to review progress identify challenges and provide feedback.
• Researched and corrected customer concerns to promote company loyalty.
• Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Identified customer service trends to provide recommendations for process and procedural improvements.
• Implemented effective scheduling strategies to optimize staff coverage during peak hours and minimize wait times for customers.
• Conducted regular quality assurance checks on team interactions with customers, ensuring adherence to company standards.
• Created, prepared, and delivered reports to various departments.
• Fostered strong relationships with key accounts by providing personalized care and attention in managing their concerns.
• Facilitated cross-functional initiatives between teams for improved coordination in addressing complex customer needs.
• Coordinated with other departments to ensure seamless customer experience.
• Led by example, handling complex customer issues personally to ensure high standards of service.
• Fostered culture of continuous improvement, encouraging team members to suggest innovative solutions.
• Streamlined call handling processes to improve response time and efficiency.
• Implemented customer feedback surveys to gather insights, leading to strategic improvements.
• Optimized staff scheduling to ensure coverage during peak hours, improving customer access.
• Resolved escalated customer complaints, ensuring satisfaction and loyalty.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Monitored front areas so that questions could be promptly addressed.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
• Kept high average of performance evaluations.

• Processed customer transactions efficiently to maintain smooth store operations.
• Assisted customers with product inquiries, ensuring a positive shopping experience.
• Handled cash and credit transactions accurately, minimizing errors and discrepancies.
• Improved checkout speed by quickly scanning items and handling payments.
• Maintained clean and organized checkout area for enhancing store appearance.
• Resolved customer complaints to ensure satisfaction and retention.
• Provided excellent customer service, responding to questions and concerns.
• Balanced cash drawers at end of each shift, ensuring accurate accounting.
• Collaborated with team members to restock shelves and maintain inventory levels.
• Assisted in training new cashiers, enhancing team capabilities.
• Operated cash register and point-of-sale systems for processing transactions.
• Reduced wait times by efficiently managing checkout lines during peak hours.
• Addressed price discrepancies to ensure correct charging of customers.
• Supported store promotions by informing customers about current deals and discounts.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Assisted customers with returns, refunds and resolving transaction issues.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
• Handled cash with high accuracy and took care to check bills for fraud.
• Set up new sales displays each week with fresh merchandise.
• Conducted inventory counts by adding each item in stock and documenting in computer system.