Shelby Teicher
Maple Lake,MN
Summary
Dedicated office management professional with 4 years of experience in streamlining administrative operations and enhancing efficiency within insurance environments. Expertise in overseeing office procedures, personnel management, and client relations to ensure smooth business operations. Proven ability to implement cost-effective strategies and improve workflow processes, resulting in enhanced productivity and client satisfaction. Strong organizational and leadership skills with a keen eye for detail and a commitment to delivering high-quality service.
Overview
9
9
years of professional experience
Work History
Office Manager
Brenner Dental Group
08.2020 - Current
- Leading team of dentists, hygienists, assistants and front desk patient coordinators through implementations and transitions.
- Looking at schedule optimization.
- Leading team through learning modules
- Daily huddles with team, weekly meetings with ROM
- Defined clear targets and objectives and communicated to other team members.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Updated reports, managed accounts, and generated reports for company database.
Patient Coordinator
Brenner Dental Group
03.2019 - 12.2020
- Take incoming calls from patients and other dental or specialty offices
- Work collectively with other staff and customers.
- Supported clinical staff in providing high-quality care by organizing necessary paperwork and ensuring timely access to information.
- Created organized system for tracking outstanding tasks such as lab results, ensuring timely follow-up and effective patient care.
- Responded to inquiries by directing calls to appropriate personnel.
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
Front Desk Patient Coordinator
Otsego Dental
05.2019 - 08.2020
- Registered and verified patient records before triage with most up-to-date information.
- Facilitated communication among patients, medical staff, and insurance companies, resolving issues promptly and professionally.
- Conducted patient intake interviews, recording and documenting relevant information.
- Streamlined patient check-in process for faster and more accurate information gathering.
- Participated in ongoing training sessions to remain current on industry trends and best practices, ensuring the provision of optimal patient care.
- Managed high call volume effectively, prioritizing urgent matters while maintaining courteousness towards all callers.
- Obtained payments from patients and scanned identification and insurance cards.
Cashier, Guest Service Attendant, Guest Service Team Lead
Target
10.2015 - 03.2019
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Welcomed customers and helped determine their needs.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Identified and resolved discrepancies and errors in customer accounts.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Supported management in implementing operational improvements such as updated training manuals or revised schedules.
Education
Associate of Science - Business Management
Alexandria Technical & Community College
Alexandria, MN12.2019
Skills
- Leadership
- Customer service
- Time management
- Teamwork and Collaboration
- Excellent multi-tasking ability
- Strong work ethic
- English
- Training and coaching
- Employee Supervision
- Meeting planning
- Administration and Reporting
- Team Development
References
- Beth Bursch, 763-274-9248, ebursch13@gmail.com
Timeline
Office Manager
Brenner Dental Group
08.2020 - Current
Front Desk Patient Coordinator
Otsego Dental
05.2019 - 08.2020
Patient Coordinator
Brenner Dental Group
03.2019 - 12.2020
Cashier, Guest Service Attendant, Guest Service Team Lead
Target
10.2015 - 03.2019
Associate of Science - Business Management
Alexandria Technical & Community College
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