Summary
Overview
Work History
Education
Skills
Timeline
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SHELBY THORN

Marble Falls,TX

Summary

Adept in EMR Medical Systems and maintaining HIPAA compliance, I've excelled as a Senior Patient Care Coordinator at Austin Regional Clinic and Ascension, enhancing patient care through effective coordination and robust healthcare documentation. My proactive approach to customer service and healthcare expertise consistently deliver optimal patient experiences and streamlined administrative functions.

Overview

17
17
years of professional experience

Work History

Senior Patient Care Representative

Ascension
10.2022 - Current
  • Successfully managed multiple priorities at once while maintaining a professional demeanor under pressure.
  • Performed administrative tasks such as scheduling appointments and verifying insurance coverage.
  • Exhibited strong communication skills while interacting with customers.
  • Employed active listening techniques to accurately assess customer needs and provide appropriate solutions.
  • Worked with IT on different cases
  • Provided excellent multi-tasking skills
  • Proficient in the following workspaces: Google workspace, Epic, Athena, Dash and Cerner

Senior Patient Care Coordinator

Austin Regional Clinic
01.2014 - 09.2022
  • Received incoming calls and triage phone requests, including requests for appointments, form completion, and medication refills
  • Initiated outbound administrative requests by phone and in writing, such as medical record requests and specialty appointment booking
  • Assisted new patients with comprehension and completion of appropriate paperwork
  • Welcomed patients upon arrival, communicated patient arrivals to team, and managed patient visit expectations
  • Handled medication responses from physicians
  • Attempted to maintain continuity of care when scheduling patient appointments
  • Protected patient data with secure records management system.

Phlebotomist

DCI Biologicals
05.2012 - 08.2013
  • Completed accurate labels, paperwork, and system records updates with patients' sample information and personal details
  • Uphold data security and compliance with HIPAA protocols through multiple identification points and document verification
  • Demonstrated expertise in proper equipment use, blood volume requirements, and testing protocols
  • Collected blood samples per written specifications and established protocols
  • Prepared medical records for all new patients.

Gym Receptionist

Georgetown Fitness
09.2011 - 01.2012
  • Greeted members and guests in a friendly and professional manner.
  • Scheduled appointments for personal trainers and other services offered at the gym.
  • Processed payments accurately and efficiently while maintaining confidentiality of financial information.
  • Assisted with the setup of new accounts, including collecting paperwork and entering data into the system.
  • Provided excellent customer service to patrons, resolving any issues or concerns they may have had.
  • Monitored facility operations, ensuring compliance with safety regulations.
  • Answered phones promptly and directed calls appropriately.
  • Provided guidance to new members on how to use gym equipment correctly.

Restaurant Hostess

Joe's Crab Shack
09.2008 - 05.2010
  • Greeted customers promptly and courteously upon their arrival to the restaurant.
  • Supported servers and bussers through high-volume shifts with food running and table clearing.
  • Helped bus tables and ran food to patrons during high-volume periods.
  • Managed the seating chart efficiently by rotating tables as needed during busy periods.
  • Performed opening and closing duties such as setting up dining areas, restocking supplies, checking restrooms for cleanliness.
  • Escorted guests to proper tables or offered open seating options in bar and patio areas.
  • Provided accurate wait time estimates to customers based on current occupancy levels.
  • Answered phone calls to take reservations and address guest questions and concerns.

Education

High School Diploma -

John B. Connally High School
01.2006

Completed coursework towards Some College (No Degree) - Magnetic Resonance Imaging (MRI) Technology

Austin Community College

Skills

  • Healthcare documentation
  • Goal attainment
  • Appointment scheduling
  • DASH Scheduling
  • Cerner messaging
  • HIPAA protocol adherence
  • EMR Medical System
  • EPIC Systems
  • Athena
  • Salesforce Systems

Timeline

Senior Patient Care Representative

Ascension
10.2022 - Current

Senior Patient Care Coordinator

Austin Regional Clinic
01.2014 - 09.2022

Phlebotomist

DCI Biologicals
05.2012 - 08.2013

Gym Receptionist

Georgetown Fitness
09.2011 - 01.2012

Restaurant Hostess

Joe's Crab Shack
09.2008 - 05.2010

Completed coursework towards Some College (No Degree) - Magnetic Resonance Imaging (MRI) Technology

Austin Community College

High School Diploma -

John B. Connally High School

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SHELBY THORN