Shelby Thornton
Baton Rouge,LA
Summary
Excelling as a store manager, significant boosts in sales and enhanced customer satisfaction have been achieved through strategic leadership and innovative store initiatives. In the role of a social media coordinator, the brand’s online presence has been skillfully increased with engaging content and targeted campaigns, leading to substantial growth in follower engagement. Expertise as a sales associate shines through with exceptional customer service and product knowledge, consistently surpassing sales targets. A collaborative spirit and team-oriented approach have contributed to fostering a positive and productive work environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Social Media Coordinator
Plato's Closet
Baton Rouge, LA
10.2023 - Current
- Developed and implemented a comprehensive social media strategy for the company's products and services.
- Created content calendars to ensure timely delivery of posts, campaigns, and promotions on various social media platforms.
- Researched current trends in the industry to identify opportunities for growth through new social media channels.
- Collaborated with marketing team members to create engaging content that resonates with target audiences.
- Participated in weekly meetings with other departments to brainstorm creative ideas for campaigns across different channels.
- Implemented best practices for optimizing organic reach by leveraging existing relationships with influencers and bloggers.
- Analyzed competitor data and generated insights into what strategies work best on different platforms.
- Utilized scheduling tools like Hootsuite or Sprout Social to plan ahead posts according to predetermined timelines.
- Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention and revenue-focused activities.
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
Team Member
Drake's Catering
Baton Rouge, LA
09.2022 - 11.2024
- Assisted customers with product selection and ordering process.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Maintained a clean and organized work area throughout shift.
- Collaborated with team members to maximize productivity and efficiency.
- Promoted products through effective merchandising techniques.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
Team Member
Rice and Roux
Baton Rouge, LA
05.2022 - 08.2024
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Received, processed, and stocked merchandise in accordance with store policies.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Operated cash registers to process payments from customers.
- Collaborated with team members to maximize productivity and efficiency.
- Managed incoming shipments by verifying accuracy of orders and organizing merchandise accordingly.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Promoted products through effective merchandising techniques.
- Greeted customers upon entering the store with friendly demeanor.
- Resolved customer issues promptly in a professional manner.
- Answered phone calls regarding inquiries about products or services.
- Attended staff meetings to stay updated on company policies and procedures.
- Participated in training sessions for new employees when needed.
- Monitored expiration dates on food items for freshness assurance.
Store Manager
Pink Hippo Kid's Spa
Baton Rouge, LA
01.2024 - 05.2024
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Created weekly work schedules for store personnel.
- Identified opportunities for cost savings through waste reduction initiatives.
- Planned special promotions or discounts based on market trends.
- Trained and mentored associates to teach daily tasks and procedures.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Education
High School Diploma -
Liberty Magnet High School
Baton Rouge, LA05-2024
Skills
- Internet Marketing
- Audience identification
- Social content publishing
- Brand Promotion
- Data Analytics
- Marketing campaign development
- Customer Engagement
- New Business Development
- Operations Management
- Partnership Building
- Shift Scheduling
- Budget Administration
- Loss Prevention
- Store operations oversight
- Payroll Management
- Supply Ordering
- Customer Service Management
- Promotional planning
- Reliable
- Training and mentoring
- Team Leadership
- Cash Management
- Pricing Strategies
Certification
- CPR Certified
- Customer Service Certifited
References
References available upon request.
Timeline
Store Manager
Pink Hippo Kid's Spa
01.2024 - 05.2024
Social Media Coordinator
Plato's Closet
10.2023 - Current
Team Member
Drake's Catering
09.2022 - 11.2024
Team Member
Rice and Roux
05.2022 - 08.2024
High School Diploma -
Liberty Magnet High School