Summary
Overview
Work History
Education
Skills
Timeline
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Shelby Townley

Mims,FL

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Accomplished Asset Protection Manager, adept in security systems management and team training, significantly improved inventory accuracy and minimized losses. Leveraged strong analytical and leadership skills to enhance operational efficiency and foster a secure, customer-focused environment. Excelled in emergency response planning and loss prevention, contributing to a safer, more efficient workplace.

Overview

5
5
years of professional experience

Work History

Asset Protection Manager

Wal Mart
10.2018 - 07.2022
  • Managed a team of security personnel, providing guidance and support to ensure consistent performance across all shifts.
  • Maintained detailed records of all incidents involving theft or loss, using this information to inform future decision-making around risk mitigation strategies.
  • Developed comprehensive training programs for new hires, ensuring they were well-equipped to handle various asset protection scenarios.
  • Coordinated with other managers across the organization to ensure alignment of asset protection priorities and integration of security measures into daily operations.
  • Collaborated with store management to develop and enforce policies for maintaining a safe and secure environment for employees and customers.
  • Implemented access control systems to safeguard sensitive areas of the business from unauthorized entry or tampering.
  • Improved inventory accuracy by overseeing regular cycle counts and addressing discrepancies in a timely manner.
  • Wrote reports for internal and external crime, burglary, or theft.
  • Oversaw incident response efforts, coordinating resources effectively during emergency situations to minimize losses or damage sustained by the company.
  • Created and maintained records of security incidents and investigations.
  • Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
  • Reviewed and updated store security policies and procedures.
  • Installed and maintained covert security equipment.
  • Performed thorough cash audits and deposit investigations.
  • Monitored paperwork procedures to prevent error-related losses.
  • Supervised surveillance, detection and criminal processing related to theft and criminal cases.
  • Worked closely with law enforcement in investigating and solving theft and fraud cases.

Assistant Office Manager

Gutter King
08.2017 - 10.2018
  • Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Created and updated records and files to maintain document compliance.
  • Maintained inventory of office supplies, proactively restocking materials when needed to minimize downtime due to shortages.
  • Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
  • Transferred and directed phone calls, guests, and mail to correct staff members.
  • Supported the Office Manager with various tasks such as preparing reports or presentations for executive-level meetings.
  • Sorted, opened, and routed mail and deliveries to meet business requirements.
  • Recorded expenses and maintained accounting records.
  • Assisted in recruitment efforts, interviewing candidates and onboarding new hires for a seamless transition into the company.
  • Optimized office schedule to balance team workloads, group productivity and financial targets.

Sales Support Specialist

Mac Motion Marketing
01.2017 - 08.2017
  • Assisted customers with sales needs such as inventory and shipping questions.
  • Managed customer accounts, responding to inquiries and resolving customer service issues
  • Prepared and presented sales reports and customer profiles to upper management.
  • Coordinated responses and resources to handle special client requests.
  • Assisted in the development of custom solutions for clients'' unique needs through active participation in brainstorming sessions with the sales team.
  • Collaborated with vendor development and support staff to resolve various issues impacting sales activities.
  • Expedited product delivery times for enhanced customer satisfaction through close coordination with supply chain partners.
  • Received and organized vendors samples for use by sales team.
  • Increased client retention rates with diligent follow-up on leads, accounts, and contracts.
  • Expedited contract negotiation processes by reviewing, editing, and preparing critical documents for management approval.
  • Documented customer complaints and completed corrective action requests.
  • Participated in sales strategy meetings to provide valuable input resulting in the development of innovative approaches to reach target audiences.
  • Enabled more informed decision-making through regular competitor analysis studies shared across relevant departments.

Education

High School Diploma -

Astronaut High School
Titusville, FL
11.2007

Skills

  • Security Systems Management
  • Internal Audits
  • Case report writing
  • Physical Security
  • Emergency Response Planning
  • Team Training
  • Data Analysis
  • Inventory Control
  • Loss prevention expertise
  • Interviews and interrogations
  • Cost Reduction
  • Customer Service
  • Office Administration
  • Staff Training
  • Account Reconciliation
  • Payroll Administration
  • Document Preparation
  • Operations Management
  • Credit and collections
  • Payroll and budgeting
  • Expense Reporting
  • Policy and procedure modification
  • Administrative Support
  • Task Delegation
  • Payroll Processing
  • Operational Support
  • Data inputting
  • Financial Reporting
  • Clear oral/written communication
  • Clerical Support
  • Data Entry

Timeline

Asset Protection Manager

Wal Mart
10.2018 - 07.2022

Assistant Office Manager

Gutter King
08.2017 - 10.2018

Sales Support Specialist

Mac Motion Marketing
01.2017 - 08.2017

High School Diploma -

Astronaut High School

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Shelby Townley