Summary
Overview
Work History
Education
Skills
Timeline
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Shelby Troxell

Davenport,FL

Summary

Versatile and results-driven professional with a robust background as a Freelance Digital Artist and experience at JetBlue Airlines, adept in illustration and customer service optimization. Excelled in creating compelling artwork and enhancing customer experiences, achieving a significant improvement in client satisfaction. Skilled in art direction and maintaining a calm disposition under pressure.

Overview

6
6
years of professional experience

Work History

Freelance Digital Artist

Self-employeed
Davenport, Florida
03.2023 - Current
  • Creating Art: Producing artwork based on client specifications, personal projects, or creative goals. This could include drawing, painting, digital art, sculpture, or other forms of expression.

    Client Communication: Engaging with clients to understand their vision, preferences, and requirements, and ensuring their expectations are met throughout the process.

    Time Management: Managing multiple projects, meeting deadlines, and ensuring timely delivery of work while balancing personal or creative projects.

    Marketing & Promotion: Promoting work through social media, personal websites, or other platforms to attract clients and showcase completed pieces.

    Negotiating Contracts & Pricing: Setting rates for services, negotiating terms of projects, and creating contracts to ensure both parties are clear about expectations and payment terms.

    Networking: Building relationships with clients, other artists, galleries, and potential collaborators to expand opportunities and grow a reputation.

    Financial Management: Handling invoices, payments, and budgeting for materials, studio space, and other business-related expenses.

    Customizing Work for Clients: Adapting creative ideas to meet specific client needs, such as creating personalized art, commissions, or designs.

    Maintaining a Portfolio: Continuously updating and refining a portfolio to showcase the best and most relevant work to attract future clients.

    Self-Promotion and Branding: Developing a personal brand, staying active on relevant platforms, and sometimes working with galleries or agents to get exposure.

Call Center Representative

JetBlue Airlines
Orlando, FL
06.2021 - 03.2023
  • Handling Incoming Calls: Answering customer inquiries, issues, or requests via phone, often related to products, services, or technical support.

    Providing Information: Offering clear and accurate information about products, services, policies, or procedures.

    Troubleshooting Issues: Identifying customer problems and providing solutions, whether technical, product-related, or service-oriented.

    Processing Orders/Requests: Taking orders, processing returns, cancellations, and requests, or updating customer accounts.

    Resolving Complaints: Addressing and resolving customer complaints or concerns, often in a calm and professional manner, aiming for customer satisfaction.

    Documenting Interactions: Logging customer interactions and maintaining accurate records in the system for future reference.

    Maintaining Knowledge: Keeping up to date with the company’s products, services, policies, and any new updates to provide informed assistance.

    Meeting Performance Metrics: Achieving key performance indicators (KPIs) like call resolution time, customer satisfaction, and call volume.

    Escalating Complex Issues: If necessary, forwarding difficult or unresolved issues to higher-level support teams or supervisors.

Merchandise Cast Member

Walt Disney World Resort
Orlando, FL
08.2018 - 06.2021
  • Assisting Customers: Helping customers find products, answering questions, and providing recommendations based on their needs.

    Handling Transactions: Operating cash registers, processing payments, and issuing receipts.

    Resolving Complaints: Addressing customer complaints or concerns promptly and professionally, offering solutions or escalating issues when necessary.

    Maintaining Store Appearance: Ensuring that the store is clean, organized, and well-stocked, sometimes including restocking shelves.

    Product Knowledge: Staying informed about product features, benefits, and promotions to provide accurate information to customers.

    Processing Returns and Exchanges: Handling returns, exchanges, or refunds while following company policies.

    Upselling and Cross-selling: Encouraging customers to purchase additional products or services that complement their initial purchase.

    Providing Excellent Customer Experience: Ensuring customers leave satisfied by providing courteous, friendly, and efficient service.

    Managing Inventory: Keeping track of stock levels and assisting with inventory checks or replenishment.

    Working with Team Members: Collaborating with coworkers to achieve store goals and maintain a positive work environment.

Education

High School Diploma -

Lake Howell Highschool
Winter Park, FL
06-2009

Skills

  • Layout design
  • Texture mapping
  • Print design
  • Storyboarding
  • Illustration
  • Packaging design
  • Digital painting
  • Art direction
  • Compositing
  • Account updating
  • Complaint resolution
  • Calm disposition
  • Call logging
  • Call documentation skills
  • Customer service optimization
  • Call control skills
  • Call center customer service
  • Quality control
  • Verbal and written communication
  • Logging call information
  • Documentation and reporting

Timeline

Freelance Digital Artist

Self-employeed
03.2023 - Current

Call Center Representative

JetBlue Airlines
06.2021 - 03.2023

Merchandise Cast Member

Walt Disney World Resort
08.2018 - 06.2021

High School Diploma -

Lake Howell Highschool

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Shelby Troxell