Shelby Underwood
Tualatin,OR
Summary
Detail-oriented quality control inspector with a proven track record in ensuring compliance and enhancing customer satisfaction. Skilled in problem-solving and team collaboration, consistently driving improvements in product quality.
Overview
4
4
years of professional experience
Work History
Quality Control Inspector
Ascentec Engineering
Tualatin, Oregon
02.2026 - Current
- Inspected incoming materials for quality and compliance with specifications.
- Performed tests on finished products to verify functionality and durability.
- Tested finished goods prior to shipment according to established protocols.
- Maintained records of all nonconforming products and completed corrective actions as required.
- Cleanroom certification.
- Collaborated with production teams to identify and resolve quality issues.
- Documented inspection results and maintained accurate quality control records.
Server
Ihop
Sherwood, Oregon
08.2023 - 01.2026
- Provided friendly and efficient service to guests in a fast-paced environment.
- Took accurate food and beverage orders using point-of-sale systems.
- Maintained cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Assisted in training new team members on service standards and procedures.
- Handled customer inquiries and resolved issues promptly to ensure satisfaction.
- Upsold menu items to enhance guest experience and increase sales opportunities.
- Greeted guests warmly upon arrival to create positive first impressions.
- Managed seating arrangements to optimize guest flow and dining experience.
- Maintained cleanliness and organization of the host stand and waiting area.
- Managed daily operations to ensure smooth restaurant functioning.
- Maintained detailed records of sales transactions and daily shift reports.
Customer Service Representative
Chevron
Hillsboro, Oregon
03.2023 - 06.2023
- Operated cash register and processed customer transactions efficiently.
- Maintained cleanliness and organization of checkout area and merchandise displays.
- Monitored inventory levels at the register and reported shortages to management.
- Stocked shelves with merchandise according to company layout and inventory standards.
- Organized backroom storage for efficient access and inventory management.
- Operated fueling dispensers to provide efficient service to customers.
- Prepared hot food items following standardized recipes and safety guidelines.
Housekeeoer
Embassy Suites by Hilton
Hillsboro, Oregon
12.2022 - 02.2023
- Cleaned guest rooms to maintain high standards of cleanliness and comfort.
- Replenished supplies and amenities in guest areas as required.
- Followed health and safety guidelines while performing all cleaning duties.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
Education
High School Diploma -
Wilsonville High School
Wilsonville, OR06-2023
Skills
- Quality assurance
- Problem solving
- Team collaboration
- Customer satisfaction
- Cash handling
- Time management
- Attention to detail
- Sales enhancement
Timeline
Quality Control Inspector
Ascentec Engineering
02.2026 - Current
Server
Ihop
08.2023 - 01.2026
Customer Service Representative
Chevron
03.2023 - 06.2023
Housekeeoer
Embassy Suites by Hilton
12.2022 - 02.2023
High School Diploma -
Wilsonville High School