- Youth Development Programs
- Video Gaming
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Gardening
- Wine Tasting
Shelby Vance
Converse,TX
Summary
Proven leader and effective problem-solver with extensive experience at Max and Louie's Restaurant. Excelled in reducing resolution times and enhancing customer satisfaction through expert conflict resolution and computer proficiency. Demonstrated ability to train teams, manage high-volume service periods, and maintain rigorous quality standards, contributing to significant improvements in operational efficiency.
Overview
6
6
years of professional experience
Work History
Server Manager
Pazzo's Pastaria
03.2023 - Current
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Troubleshot complex technical issues effectively, reducing resolution time significantly while maintaining customer satisfaction levels.
- Reduced downtime with proactive maintenance and regular system checks for optimal server functionality.
Server Trainer
Pazzo's Pastaria
03.2023 - Current
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
Food Expeditor
Max and Louie's Restaurant
07.2020 - 03.2023
- Trained new expeditors and food runners according to company policies and standards.
- Assisted preparation of food plates, overseeing quality, and appearance.
- Provided exceptional support to kitchen staff during high-volume periods, enabling faster turnaround times without sacrificing quality or presentation standards.
- Increased order accuracy through effective communication between front-of-house and back-of-house teams.
Server Manager
Max and Louie's Restaurant
07.2020 - 03.2023
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Led team of servers to consistently meet customer service and sales targets.
- Troubleshot complex technical issues effectively, reducing resolution time significantly while maintaining customer satisfaction levels.
- Monitored server performance and provided feedback to enhance server delivery.
Bartender
Max and Louie's Restaurant
07.2020 - 03.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Catering Server
Max and Louie's Restaurant
07.2020 - 03.2023
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
- Provided friendly, courteous service to create memorable moments for guests.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Enhanced guest experience by providing exceptional service during catered events.
- Received positive feedback from clients regarding attention to detail, promptness, and overall professionalism during catered events.
Food Service Worker
HEB Grocery Store
03.2019 - 06.2020
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Greeted customers at counter to fulfill requests and answer questions.
Education
High School Diploma -
James Madison
Norcross, GA06.2024
Skills
- Data Entry
- Problem-solving abilities
- Customer Service
- Computer Proficiency
- Conflict Resolution
- Microsoft Excel
- Professional telephone demeanor
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Office Suite
Interests
Affiliations
- church
Timeline
Server Manager
Pazzo's Pastaria
03.2023 - Current
Server Trainer
Pazzo's Pastaria
03.2023 - Current
Food Expeditor
Max and Louie's Restaurant
07.2020 - 03.2023
Server Manager
Max and Louie's Restaurant
07.2020 - 03.2023
Bartender
Max and Louie's Restaurant
07.2020 - 03.2023
Catering Server
Max and Louie's Restaurant
07.2020 - 03.2023
Food Service Worker
HEB Grocery Store
03.2019 - 06.2020
High School Diploma -
James Madison
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