Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Shelby Venaglia

Albuquerque,NM

Summary

Dynamic Restaurant Manager with a proven track record at Raising Cane's Restaurants, excelling in staff training and customer satisfaction. Skilled in financial reconciliation and conflict resolution, I consistently implemented feedback-driven improvements, enhancing service quality and operational efficiency. Passionate about fostering a motivated team and creating memorable dining experiences.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Restaurant Manager

Raising Cane's Restaurants
05.2023 - Current
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.

Personal Shopper

Instacart
01.2019 - 05.2023
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Tracked substitutions and informed customers of changes.

Customer Service Cashier

H&M Hennes & Mauritz
01.2017 - 01.2019
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.

Education

Eldorado High School
Albuquerque, NM

Skills

  • Staff training
  • Inventory management
  • Financial reconciliation
  • Customer feedback
  • Cash handling
  • Time management
  • Quality assurance
  • Conflict resolution
  • Regulatory compliance
  • Team building
  • Team management
  • Staff management
  • Point of sale (POS) system operation
  • Passion for customer satisfaction
  • Shift management
  • Pre-shift walk-through

Certification

Servsafe Management course

Timeline

Restaurant Manager

Raising Cane's Restaurants
05.2023 - Current

Personal Shopper

Instacart
01.2019 - 05.2023

Customer Service Cashier

H&M Hennes & Mauritz
01.2017 - 01.2019

Eldorado High School

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Shelby Venaglia