Shelby Waidmann
Jacksonville
Summary
Dynamic hospitality expert with a strong work ethic and exceptional customer service skills,. Proven ability to enhance guest engagement and increase sales through effective upselling techniques. A dedicated team player, adept at training staff and ensuring compliance with regulations while maintaining high service standards.
Overview
10
10
years of professional experience
Work History
Server
Medure Culinary Concepts
Jacksonville, FL
03.2022 - 05.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server and Department Trainer
Inn and Club of Ponte Vedra
Ponte Vedra Beach, FL
03.2019 - 03.2022
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Increased sales significantly by upselling higher-end products to customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
Cafe Andiamo
Ponte Vedra, FL
04.2015 - 04.2019
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
GED -
Bartram Trail
St Johns FL05-2008
Skills
- Strong work ethic
- Exceptional customer service
- Point of sale operation
- Team player
- Guest engagement
Timeline
Server
Medure Culinary Concepts
03.2022 - 05.2025
Server and Department Trainer
Inn and Club of Ponte Vedra
03.2019 - 03.2022
Server
Cafe Andiamo
04.2015 - 04.2019
GED -
Bartram Trail