Shelby Walker
Marysville,CA
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
4
4
years of professional experience
Work History
Patient Access Representative
Adventist Health and Rideout
11.2023 - Current
- Collects patient's information with an ID card and insurance card using Cerner for access to the account.
- For patients that speak other languages or are hearing impaired, uses Cyracom to call or Facetime to verify account information.
- Uses MedeAnalytics to verify various insurance plans with Subscriber ID.
- Reads Orders for accuracy by looking for name, DOB, date, CPT code, Diagnosis code, and signed.
- Stays calm under pressure to successfully deal with difficult situations.
- Collects payments at the time of service. For the month of March I was the top collector and earned 1 day of PTO.
Customer Service Agent
Fedex Express Ship
01.2021 - 08.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Used Rabbit Device to scan inventory.
- Collected data using Genesis airway bills.
- Sold packaging materials, ex: different size boxes, shipping tape, bubble wrap, peanuts, and Fedex branded packages were free.
- Created shipping labels.
Holiday Clerk Assistant
USPS
11.2021 - 01.2022
- Prepares work area to load mail onto automated equipment, removing mail from bins and placing into trays or containers.
- Sorts incoming and outgoing mail
- Occasionally helps clerk at front window.
- Monitored mail flow.
Education
High School Diploma -
Mira Loma High School
Sacramento, CASkills
- Patient check-in
- Registration management
- Patient identity verification
- Patient data protection standards
- Creative problem resolution
- Written communication proficiency
- Collaborative leadership
Timeline
Patient Access Representative
Adventist Health and Rideout
11.2023 - Current
Holiday Clerk Assistant
USPS
11.2021 - 01.2022
Customer Service Agent
Fedex Express Ship
01.2021 - 08.2023
High School Diploma -
Mira Loma High School
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