Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shelby Wall

Fort Worth,TX

Summary

Friendly and enthusiastic with 10 years of experience in customer service. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.

Overview

8
8
years of professional experience

Work History

Cross Function

HEB Grocery Store
Fort Worth , Texas
03.2024 - 12.2024
  • Worked in all departments of grocery store

Server

BJ's Restaurant & Brewhouse
Hurst, Texas
08.2023 - 02.2024
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Followed health safety guidelines when preparing and serving food products.
  • Filled condiments and napkin containers during slack periods.

Mail Order Clerk

Northern Tool warehouse
Mansfield, TX
03.2023 - 08.2023
  • Attended training sessions on new systems or procedures related to order fulfillment.
  • Coordinated the pickup and delivery of express mail services (e.g., FedEx, UPS).

Assistant Manager

On The Border
Bedford , TX
06.2020 - 02.2023
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Organized team activities to build a pleasant workplace.
  • Prepared food
  • Customer service

Leasing Professional

Greystar Property Management
North Richland Hills, Texas
02.2018 - 03.2020
  • Used conflict resolution skills to quickly resolve issues among residents.
  • Directed collection of insurance premiums, taxes and incurred operating expenses.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.

Bartender

On The Border Mexican Grill & Cantina
Bedford, TX
04.2017 - 03.2018

Education

Medical Assiting -

Concorde Career College
Grand Prairie, TX
05.2013

High School Diploma -

Central High School
Keller, TX
06.2010

Skills

  • Customer and Personal Service
  • Active Listening
  • Coordination
  • Persuasion
  • Active Learning
  • Negotiation
  • Time Management
  • Reading Comprehension
  • Clerical
  • Management
  • Sales
  • Cash Handling
  • Administrative Experience

Timeline

Cross Function

HEB Grocery Store
03.2024 - 12.2024

Server

BJ's Restaurant & Brewhouse
08.2023 - 02.2024

Mail Order Clerk

Northern Tool warehouse
03.2023 - 08.2023

Assistant Manager

On The Border
06.2020 - 02.2023

Leasing Professional

Greystar Property Management
02.2018 - 03.2020

Bartender

On The Border Mexican Grill & Cantina
04.2017 - 03.2018

Medical Assiting -

Concorde Career College

High School Diploma -

Central High School
Shelby Wall