Shelby Walls
Cartersville,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Patient Services Representative
Harbin Clinic
03.2019 - 07.2023
- Assisted patients in filling out check-in and payment paperwork.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Took copayments and compiled daily financial records.
- Entered patient demographic and insurance data into electronic medical record system.
- Managed patient registration process, confirming data accuracy and completeness.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Built and maintained positive working relationships with patients and staff.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Greeted and assisted patients with check-in procedures.
Warper Operator
Shaw Industries
01.2018 - 03.2019
- Replaced empty supplies with full packages to maintain production levels.
- Optimized machinery component alignment to meet specifications of each production run.
- Evaluated completed products to identify errors and verify conformance with production tolerances.
- Notified supervisors or mechanics of equipment malfunctions.
- Stopped machines when specified amount of products had been produced.
- Strengthened yarn, enhanced smoothness and improved uniformity by skillfully operating Warping machinery.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
Front Desk Staff
Aspen Dental
02.2017 - 12.2018
- Answered customer telephone calls promptly and appropriately handled needs.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained clean and organized front desk areas to uphold polished company image.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport.
CNA - Certified Nursing Assistant
HomeNurse, Inc
02.2015 - 10.2017
- I provide basic housekeeping and care for the sick, elderly, or recovering patients
- I clean, plan and accompany clients to activities and social events, and promote the health of their clients by adhering to medication, diet, and exercise plans
- Emotional support and socialization
- Preparing meals, shopping, housekeeping, laundry, and other errands
- Help with getting in and out of a wheelchair, car or shower
- Help with organizing, packing or cleaning for a trip, or general house care and cleaning
- Following a care plan and noticing any changes in the individual’s health, recording and reporting any differences.
Education
High School Diploma -
Rockmart High School
Rockmart, GA 05.2017
Skills
- Patient Care
- Medication Administration
- Dementia Care
- Personal Assistant Experience
- Infection Control Training
- Certifications and Licenses
- CPR/First Aid
- CNA
- Assessments
- Customer Service
- Identifying and resolving common customer issues
- Nursing Aide Skills
- Providing nursing aid to patients using knowledge of relevant equipment and procedures
- Development in any professional field
Additional Information
- Authorized to work in the US for any employer
Timeline
Patient Services Representative
Harbin Clinic
03.2019 - 07.2023
Warper Operator
Shaw Industries
01.2018 - 03.2019
Front Desk Staff
Aspen Dental
02.2017 - 12.2018
CNA - Certified Nursing Assistant
HomeNurse, Inc
02.2015 - 10.2017
High School Diploma -
Rockmart High School
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