Shelby Wandel
Milwaukee,WI
Summary
Accomplished General Manager at Cousins Subs with a proven track record in operations management and exceptional customer service. Enhanced transaction accuracy by overhauling cash handling processes and fostered repeat business through personalized customer engagement. Skilled in task delegation and product knowledge, adept at driving efficiency and employee development.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Cousins Subs
11.2020 - Current
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Support Teacher
St. Marcus Lutheran School
11.2020 - Current
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Monitored student classroom and outdoors activities to promote student safety.
General Manager
Cousins Subs
04.2015 - 11.2020
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Assistant Manager
Cousins Subs
06.2013 - 03.2015
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Crew Member
Cousins Subs
10.2009 - 06.2013
- Operated cash register to ring up final bill and process various forms of payment.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
No Degree - Early Childhood Education
Concordia University Wisconsin
Mequon, WIHigh School Diploma -
Horicon High School
Horicon, WI05.2009
Skills
- Operations Management
- Product and service knowledge
- Task Delegation
- Payment Processing
- Customer Assistance
- Customer Service
Timeline
Assistant Manager
Cousins Subs
11.2020 - Current
Support Teacher
St. Marcus Lutheran School
11.2020 - Current
General Manager
Cousins Subs
04.2015 - 11.2020
Assistant Manager
Cousins Subs
06.2013 - 03.2015
Crew Member
Cousins Subs
10.2009 - 06.2013
No Degree - Early Childhood Education
Concordia University Wisconsin
High School Diploma -
Horicon High School
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