Shelby Wankum
Jefferson City,MO
Summary
Dedicated administrator professional team member with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure with strong organizational skills and adapting to new situations and challenges to best enhance the company or the organization.
Overview
15
15
years of professional experience
Work History
Human Resources Administrator
Boys & Girls Club
11.2018 - Current
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Maintained accurate employee records through diligent documentation of personal information, job history, performance evaluations, and other relevant data.
- Streamlined Human Resources efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Oversaw hiring, staffing, and labor law compliance.
- Ensured legal compliance in all Human Resources practices by staying current with relevant employment laws and regulations, as well as conducting regular policy reviews.
- Created and delivered HR training sessions to staff, managers and executives.
- Completed human resource operational requirements by scheduling and assigning employees.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Administered employee benefits programs and assisted with open enrollment.
- Collaborated with managers to identify and address employee relations issues.
- Updated HR database with new employee information, changes in benefits, and other details.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Other duties as assigned.
Executive Assistant
Boys & Girls Club Of Jefferson City
11.2018 - Current
- Coordinated travel arrangements by booking airfare, hotel, and ground transportation.
- Anticipated potential challenges in daily operations and devised appropriate solutions to maintain uninterrupted workflow for executive office.
- Organized and coordinated conferences and monthly meetings.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Contributed to smooth business operations by planning and organizing meetings and conferences.
- Optimized scheduling efficiency by coordinating meetings, appointments, and travel arrangements for CEO.
- Prepared meeting agendas and briefing papers for members of board of directors and executive team.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Created and managed office systems to efficiently deal with documentation.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors and chief executive officer.
- Took notes and minutes at meetings and projecting those for next meeting aby preparing appropriate paperwork needed.
- Driving to business by picking up appropriate things needed for big events or occasions.
- Other duties as assigned.
Hairstylist
Heads Up Salon
02.2012 - 03.2020
- Consistently maintained cleanliness workspace, ensuring safe and welcoming environment for clients.
- Built loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create positive work environment and share best practices.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Maintained regular client list and successfully handled walk-in customers.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Answered phone calls and emails to schedule client appointments.
- Implemented effective inventory management strategies to reduce waste while maintaining sufficient stock levels of salon products.
Administrative Assistant, Customer Service
Gfi Digital
09.2014 - 11.2018
- Answer and return any customer phone calls.
- Gather information about current customers for the Sales Representatives.
- Assist customer inquiries regarding invoices, contract rates, and leasing questions.
- Check policy on each new contract received.
- Set up new maintenance contracts to bill the customer or the leasing company.
- Create and load meter contact information for each contract set up.
- Collect and enter meter reads by phone, fax, email.
- Responsible for unitizing making sure all contract records are billed in a timely manner.
- Maintain manual spreadsheets for large customer accounts that are special handling.
- Work with leasing companies to correct customer billing issues.
- Review invoices for accuracy in billing.
- Sort and distribute invoices daily.
- Correct billing errors on invoices due to incorrect meter reads or any contract errors.
- Process final billings and terminate contracts.
- Cancel contracts upon request by customers.
- Run and review reports monthly for cleanup.
- Audit customer accounts upon request.
- Gathered information for auditors.
- Respond to inquiries from the call center.
- Update customer addresses and create new customer numbers when needed.
- Actively participate in monthly one on ones with management.
- Establish and review procedures and processes for the team as needed.
- Participated and assist with training when needed in the department.
- Performed other assigned tasks and duties necessary to support the company.
- Assist other departments when needed.
Associate
Pools Unlimited
01.2009 - 08.2011
- Greeted customers and offered assistance for increased customer satisfaction for pools and hot tubs.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Provided product price information to customers.
- Identified customer needs and wants to enhance customer experiences and boost sales..
- Ordering parts for Service Tech's field.
- Perform computerized water analysis and advise customers on options for caring for their swimming pools
- Performs cleaning duties on sales floor-including cleaning floors, washing walls and glass, cleaning restrooms, dusting office furniture, and removing trash.
- Other duties as assigned.
Education
No Degree -
Lincoln University
Jefferson City, MOHairstylist - Hairstyling
Merrell University of Beauty Arts And Science
Jefferson City, MO02.2012
High School Diploma -
Helias High School
Jefferson City05.2011
Skills
- Employee Relations
- New Employee Training
- Personnel file management
- Background Checks
- Microsoft Office
- Microsoft Excel
- Microsoft Publisher
- Microsoft Outlook
- Recruitment and hiring
- Training and mentoring
- Client Relationship Building
- File Organization
- Data entry proficiency
- Customer Service
- Dedicated Team Player
- Professional Communication
- Customer Relations
- Office Administration
- Executive Support
- Staff & Office Management
- Meeting Agenda Preparation
Hobbies
-Kayaking
-Reading
-Being outdoors
-Hunting
-Gardening
-Raising beef cattle
-Sale barns
-Tractor Pulls
-Rodeo's
Timeline
Human Resources Administrator
Boys & Girls Club
11.2018 - Current
Executive Assistant
Boys & Girls Club Of Jefferson City
11.2018 - Current
Administrative Assistant, Customer Service
Gfi Digital
09.2014 - 11.2018
Hairstylist
Heads Up Salon
02.2012 - 03.2020
Associate
Pools Unlimited
01.2009 - 08.2011
No Degree -
Lincoln University
Hairstylist - Hairstyling
Merrell University of Beauty Arts And Science
High School Diploma -
Helias High School
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