Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Generic
Shelby Wentz

Shelby Wentz

Rapid City,SD

Summary

Dynamic professional with a strong background in admissions and direct support roles at Black Hills Works. Known for exceptional customer service and problem-solving skills, I effectively managed high-volume requests while fostering collaboration. Committed to enhancing the quality of life for individuals with disabilities through organized, compassionate care and efficient communication strategies.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Self Employed

Home Daycare Provider
Rapid City, South Dakota
06.2022 - Current
  • Opened my home to provide a safe, clean loving environment for children
  • Self-motivated, with a strong sense of personal responsibility.
  • Clear communication with families about the care and/or concerns of children receiving care.
  • Care taker who has deep fulfillment helping others.
  • Worked effectively in fast-paced environments.
  • Organized, follow daily schedule
  • Planning activities and menu
  • Managed all aspects of owning a Daycare independently.

Admissions Coordinator

Black Hills Works
Rapid City, South Dakota
09.2020 - 06.2022
  • Understanding of HCBS Waiver, Family Support 360 and other funding sources for Adults with Disabilities.
  • Provided exceptional customer service during phone and email interactions with prospects and their families, addressing concerns promptly and professionally.
  • Reviewed file to confirm all requirements met standards of funding for admission as dictated by policy.
  • Collaborated with admissions team to develop and implement strategies to improve admissions process.
  • Admitted Individual into data base and programming.
  • Optimized communication strategies between departments involved in the admissions process, fostering collaboration and efficiency.
  • Managed admissions processes promptly collecting and processing necessary documents.
  • Maintained accurate records of applicant data, ensuring timely decision-making and reporting.
  • Completed preliminary paperwork for prospects.
  • Collaborated with faculty and staff to develop a comprehensive orientation program for incoming Person Supported .
  • Handled inquiries from prospects Case Managers and Family Members to provide detailed information regarding admissions process.
  • Conducted detailed tours of facilities, fostering welcoming environment that increased prospective interest.
  • Held a dual role as Admissions Coordinator and Administrator for IT Program THERAP.

Internal Service Coordinator

Black Hills Works
09.2016 - 09.2020
  • Served as a primary point of contact for Person Supported addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Managed a high volume of requests, ensuring timely and effective service delivery.
  • Maintained accurate records of all service activities, facilitating smooth communication between Person Supported and their Team.
  • Resolved complaints and issues to drive satisfaction and loyalty.
  • Held a caseload of up to 30 Individuals helping with daily living skills, appointments, assisted with paperwork and setting/achieving their goals.

Direct Support Professional

Black Hills Works
Rapid City, South Dakota
05.2011 - 09.2016
  • Maintained clean, safe, and well-organized environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.

Direct Support Professional

ADVANCE
09.2013 - 05.2015
  • Assisted Person Supported with daily living needs to maintain a great life and general wellness.
  • Documented progress notes thoroughly to track Person's achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Able to work in a fast passed environment.

Team Member

Schlotzsky's Deli
01.2008 - 08.2010
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately
  • Gave customers excellent service taking orders, making food and cleaning the dining room

Education

General Studies

Black Hills State
Spearfish, SD

Oak Hills Christian College
Bemidji, MN

High School Diploma -

Rapid City Central High School
Rapid City, SD
06-2010

Skills

  • Friendly, positive attitude
  • Works collaboratively and independently
  • Customer service
  • Problem-solving
  • Organized
  • Facilitate Team Meetings
  • Efficient
  • Through

Accomplishments

    Business Owner

    Excellence In Service Award (2019)

    Proud Wife and Mother

    CPR Certification

Certification

  • Excellent in Service Award Recipient
  • Courses by Early Childhood Connections
  • CPR Certification

Interests

I have a strong faith in God, I love my family and being outdoors I am married to my husband, Nathan We've been together 19 years and we will be celebrating 9 years of marriage this September Together, we have four daughters who we love to spend time with We are a busy family attending lots of the girls events throughout the year I love hiking, gardening, weight lifting, shopping, volunteering and helping others I am a social person who loves a good cup of coffee and conversation

Timeline

Self Employed

Home Daycare Provider
06.2022 - Current

Admissions Coordinator

Black Hills Works
09.2020 - 06.2022

Internal Service Coordinator

Black Hills Works
09.2016 - 09.2020

Direct Support Professional

ADVANCE
09.2013 - 05.2015

Direct Support Professional

Black Hills Works
05.2011 - 09.2016

Team Member

Schlotzsky's Deli
01.2008 - 08.2010

General Studies

Black Hills State

Oak Hills Christian College

High School Diploma -

Rapid City Central High School

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Shelby Wentz