Shelby White
Columbia,MO
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
years of professional experience
Work History
Office Administrator
Caliber Collision
12.2023 - Current
- Streamlined office processes by implementing efficient organizational systems and digital tools.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Enhanced team collaboration with the establishment of clear communication channels and guidelines.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Assisted with budget preparation.
- Composed correspondence such as letters, emails, memos, reports, and other documents.
Assistant Manager
Club Car Wash
06.2023 - 11.2023
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies.
- .Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Managed a team of 40 employees.
- Implemented training processes for newly hired employees and worked to increase the knowledge of our team leads and current employees.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Team Lead
Club Car Wash
10.2021 - 06.2023
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Fostered positive employee relationships through communication, training, and development coaching.
- Maintained machinery and equipment vital to the stores operations.
Sales Consultant
Club Car Wash
04.2021 - 10.2021
- Boosted customer satisfaction by providing tailored product recommendations.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Enhanced team performance by sharing successful sales strategies and successful practices.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
- Evaluated sales metrics to identify areas for improvement, implementing strategic changes to increase success rates.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
Education
Bachelor of Science - Marketing And Business Administration
Western Kentucky University
Bowling Green, KYHigh School Diploma -
Timberland High School
Wentzville, MO05.2022
Skills
- Report Preparation
- Expense Reporting
- File Maintenance
- Scheduling
- Spreadsheet Development
- Customer Engagement
- Organizational Skills
- Team Development
- Workforce and Operations Management
- Business Administration
- Document Management
- Microsoft Office Proficiency
Timeline
Office Administrator
Caliber Collision
12.2023 - Current
Assistant Manager
Club Car Wash
06.2023 - 11.2023
Team Lead
Club Car Wash
10.2021 - 06.2023
Sales Consultant
Club Car Wash
04.2021 - 10.2021
Bachelor of Science - Marketing And Business Administration
Western Kentucky University
High School Diploma -
Timberland High School
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