Shelby Whitten
Sacramento,CA
Summary
Dedicated customer service professional skilled in multitasking and effective time management. Proven track record of creating positive and memorable experiences for customers, enhancing satisfaction and loyalty. Committed to continuous improvement in service delivery and team collaboration.
Overview
7
7
years of professional experience
Work History
Home Care Provider (916) 835-9416
Mark Ontiveros
Carmichael, CA
04.2023 - Current
- Facilitated communication between patients and their families.
- Supported total well-being by planning social and physical activities.
- Secured high daily living standards by providing assistance for clients' hygiene care.
- Facilitated client's personal care needs to enhance autonomy.
- Organized and engaged patients in recreational activities to enhance their mood.
- Created a trustworthy environment for patients that enhanced care delivery.
Special Needs Caregiver (916) 417-6894
Wesly W.
Sacramento, CA
06.2023 - 07.2023
- Managed and assisted with client hygiene routines every day.
- Sustained hygienic surroundings by sanitizing surfaces.
- Assessed and communicated significant shifts in client health.
- Helped clients get in and out of beds and wheelchairs.
- helped client with mandatory exercises
Private Elderly Caregiver (916) 926-8235
Arthur Francis
Sacramento, CA
11.2018 - 05.2023
- Assisted with meal planning to meet nutritional plans.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Facilitated client access to medical care by providing transport to appointments.
- Maintained a clean and well-organized environment to promote client happiness and safety.
- Developed a strong and trusting rapport with the patient to facilitate smooth, quality care.
- Assisted clients with maintaining good personal hygiene.
Caregiver, Special Needs (916)-726-0792
On My Own Independent Living Services
Sacramento, CA
08.2020 - 03.2023
- Ensured cleanliness and organization for client satisfaction.
- Enhanced patient quality of life by providing compassionate care.
- Assisted in promoting independence.
- Supported clients with their personal hygiene requirements.
- Crafted satisfying and flavorful dishes.
Waitress
Islands Restaurants (permanently closed)
Roseville, CA
04.2019 - 03.2020
- Monitored guest satisfaction with meals to ensure a pleasant dining experience.
- Worked alongside colleagues ensuring timely service of meals and drinks.
- Greeted guests with a friendly attitude and smile
- Acquired expertise in menu offerings and preparation techniques to inform guest choices.
- Resolved customer concerns promptly to enhance experience.
Hostess/Restaurant Busser (818) 990-0102
Islands Restaurants
Sherman Oaks, CA
01.2018 - 10.2018
- Responded to service-related inquiries via telephone.
- Took initiative to help others whenever necessary.
- Maintained cleanliness of restaurant dining area throughout shift.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Ensured exceptional support from first contact to departure.
Education
Graduate Certificate - Esthetics
Federico's Beauty Institute
Sa08-2024
High School Diploma -
Las Flores High School
Sacramento, CA02.2018
Skills
- Teamwork and collaboration
- Critical thinking
- Flexible and adaptable
- Relationship building
- First aid and CPR
- Attention to detail
- Time and stress management
- Compassionate care
Timeline
Special Needs Caregiver (916) 417-6894
Wesly W.
06.2023 - 07.2023
Home Care Provider (916) 835-9416
Mark Ontiveros
04.2023 - Current
Caregiver, Special Needs (916)-726-0792
On My Own Independent Living Services
08.2020 - 03.2023
Waitress
Islands Restaurants (permanently closed)
04.2019 - 03.2020
Private Elderly Caregiver (916) 926-8235
Arthur Francis
11.2018 - 05.2023
Hostess/Restaurant Busser (818) 990-0102
Islands Restaurants
01.2018 - 10.2018
High School Diploma -
Las Flores High School
Graduate Certificate - Esthetics
Federico's Beauty Institute
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