Shelby Williams
Kingman,AZ
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
9
9
years of professional experience
Work History
Receptionist
Mountain View Animal Hospital-Kingman, AZ
2023.04 - 2024.07
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
Customer Service Representative
Up In Smoke Tobacco Shop-Kingman, AZ
2021.08 - 2023.04
- Help clients with merchandise
- Take payments from customers
- Clean merchandise and store
- Receive orders and make sure everything was there
- Managed 5-10 customers at a time
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded proactively and positively to rapid change.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Night Auditor
Hilton Home2 Suites-Kingman, AZ
2020.08 - 2021.08
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Supported sales efforts by proactively upselling available services to guests during their stay, increasing overall revenue growth.
- Managed front desk operations during night, maintaining security and guest safety.
Housekeeper
Red Roof Inns, Inc.-Kingman, AZ
2020.01 - 2020.08
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Increased guest satisfaction scores, consistently achieving high marks in cleanliness and attention to detail.
- Supported culture of continuous improvement by participating in training sessions on new cleaning technologies and methods.
Customer Service Representative
UHAUL Inc-Kingman, AZ
2017.11 - 2018.02
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promptly responded to inquiries and requests from prospective customers.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Front Desk Clerk
SUPER 8 MOTELS-Kingman, AZ
2016.02 - 2016.09
- I would complete daily chores like; laundry, sweeping, mopping, vacuuming, cleaning windows
- Check guests in and out of computer system, make/cancel reservations, call customers and remind them about their reservations, take cash, card and check transactions.
- Conducted regular inventory assessments for front desk supplies to avoid shortages that could negatively impact guest experience.
Front Desk Clerk/Night Auditor
Days Inn Motel-Kingman, AZ
2015.04 - 2016.02
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
- Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
Education
High School Diploma -
Kingman High School
Kingman, AZ05.2012
Skills
- Call Center
- Customer Care
- CSR
- Scheduling
- Receptionist
- Data Entry
- Filing
- Billing
- Laundry
- Delivery Driver Experience
- Night Audit
- Cash Handling
- Guest Services
- Bookkeeping
- Animal Handling
- Animal Care
- Veterinary Assistant
- Clerical Experience
- Organization skills
- Time Management
- Telephone skills
- Customer/Client relations
- Verbal and written communication
- Greeting and Seating Clients
- Data inputting
- Mail handling
- Multi-line telephone operation
- Documentation And Reporting
- Typing Speed
- Tech-Savvy
- File Management
Assessments
Work motivation, Proficient, 06/01/20, Level of motivation and discipline applied toward work
Timeline
Receptionist
Mountain View Animal Hospital-Kingman, AZ
2023.04 - 2024.07
Customer Service Representative
Up In Smoke Tobacco Shop-Kingman, AZ
2021.08 - 2023.04
Night Auditor
Hilton Home2 Suites-Kingman, AZ
2020.08 - 2021.08
Housekeeper
Red Roof Inns, Inc.-Kingman, AZ
2020.01 - 2020.08
Customer Service Representative
UHAUL Inc-Kingman, AZ
2017.11 - 2018.02
Front Desk Clerk
SUPER 8 MOTELS-Kingman, AZ
2016.02 - 2016.09
Front Desk Clerk/Night Auditor
Days Inn Motel-Kingman, AZ
2015.04 - 2016.02
High School Diploma -
Kingman High School
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