Shelby Crawford

• Boosted staff productivity with comprehensive training programs, clear expectations, and regular feedback sessions.
• Met deadlines by proactively managing individual and team tasks and streamlining processes.
• Approved and Submitted loan applications to underwriter for verification and recommendation.
• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.

• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Traveled to various branches within our district to assist in daily tasks and seek individual plans for improvement of operations

• Boosted staff productivity with comprehensive training programs, clear expectations, and regular feedback sessions.
• Met deadlines by proactively managing individual and team tasks and streamlining processes.
• Approved and Submitted loan applications to underwriter for verification and recommendation.
• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.

• Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
• Coordinated with General Manager in different operational issues and promotional activities.
• Taught employees how to collaborate on daily job tasks and achieve service targets.
• Implemented safety protocols to maintain a secure work environment for employees.

• Delivered prompt service to prioritize customer needs.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Responded to customer requests for products, services, and company information.
• Answered constant flow of customer calls with minimal wait times.