Shelby N. Williams
Summary
Dedicated Office Manager and Insurance Verifier with 6+ years' experience providing administrative and clerical support. Skilled in communication, written and verbal, with customers, peers, and distributors. Known for reliability in team collaboration and consistently meeting objectives. Skilled in data entry and customer service, with proactive approach to adapting to changing requirements. Enthusiastic and always ready and willing to learn new things
Overview
6
6
years of professional experience
Work History
Insurance Verifier/Processor
Crescent Beach Care
02.2023 - Current
- Answer phone calls and direct patients to correct department
- Schedule, reschedule, cancel, and confirm appointments with medical staff
- Maintain a clean, organized, and productive work area as part of a sterile medical environment
- Enter medical data and codes into patient charts for appropriate medical billing
- Verify insurance, benefits, and client financial responsibility with supporting insurance company(s)
- Correspond with field representatives, medical personnel, and others to obtain information, rate quotes, and explain company underwriting policies
Office Receptionist/Manager
Salty Paws Dog Grooming
06.2019 - 05.2022
- Served customers by greeting, scheduling, advising, and directing them based on their appropriate needs
- Maintained a safe, clean, and efficient work environment
- Managed and updated social media platforms for the business
- Answered calls and replied to messages in a timely and efficient manner
- Placed orders and managed inventory
- Administered all point-of-sale opening and closing procedures
Education
TESL online certification -
TheTEFL.org
02-2023
High School Diploma - General Studies
Pedro Menendez High School
St. Augustine, FL05-2014
Skills
- Office Coordination and Organization
- Insurance Verification
- Social Media Networking
- Scheduling
- Verbal/Written Communication
- Time Management
- HIPAA compliance
- Data entry and review
- Medical terminology
Timeline
Insurance Verifier/Processor
Crescent Beach Care
02.2023 - Current
Office Receptionist/Manager
Salty Paws Dog Grooming
06.2019 - 05.2022
TESL online certification -
TheTEFL.org
High School Diploma - General Studies
Pedro Menendez High School
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