Shelby Wills
Fort Collins,CO
Summary
Looking to secure a new career opportunity where I can grow and excel using strong leadership skills, attention to detail and impeccable communication skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Events Team Member
Ginger and Baker
08.2024 - Current
- Excellent time management and the ability to prioritize tasks
- Positive attitude and teamwork skills
- Extreme attention to detail and quality
- Ability to provide verbal directions in a fast-paced and dynamic environment
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
Waitress & Trainer
The Still Whiskey Steaks
06.2022 - 05.2024
- Hospitable customer service: celebration and guest focused
- Provided on-the-job training to new employees
- Wine/whiskey/meat continued training
Waitress
The Original Pancake House
01.2021 - 05.2022
- Fast-paced, high volume environment
- Hospitable customer service; requested regularly
- Team-based atmosphere
Waitress, Trainer & Banquet Server
Cooper's Hawk Winery and Restaurant
06.2016 - 03.2020
- Hospitable wine customer service; received numerous compliments from corporate office and guests
- Served wine and food at a modern, casual dining setting with a capacity of 450 guests
- Provided on-the-job training to new employees
- Banquet served for private parties, professional business meetings, and specialty celebrity events
Education
Bachelor's in Education -
The Ohio State University
Columbus, OH05-2018
Skills
- Extraordinaire with customer relations and communication
- Strong teamwork and collaboration
- Effective team leadership
- Optimize task organization
- Effective problem-solving in crises
Certification
- Project management certifications obtained from Coursera/Google in 2023
- Foundations of project management
- Project planning
- Project initiation
Timeline
Events Team Member
Ginger and Baker
08.2024 - Current
Waitress & Trainer
The Still Whiskey Steaks
06.2022 - 05.2024
Waitress
The Original Pancake House
01.2021 - 05.2022
Waitress, Trainer & Banquet Server
Cooper's Hawk Winery and Restaurant
06.2016 - 03.2020
Bachelor's in Education -
The Ohio State University
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