Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shelby Wintermote

Port Saint Lucie

Summary

Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.

Overview

12
12
years of professional experience

Work History

Virtual Receptionist

Smith.ai
10.2024 - Current
  • Enhanced customer satisfaction by promptly answering and directing incoming calls to appropriate departments.
  • Enhanced internal communication by promptly forwarding urgent messages or requests to the appropriate personnel within the organization.
  • Provided exceptional support during peak call periods through effective multitasking skills while remaining calm under pressure.
  • Maintained detailed records of all calls, messages, and client interactions to ensure accurate information sharing and followups.
  • Reduced miscommunication errors by diligently verifying contact information and message content with callers before ending each call.
  • Managed a high volume of inbound calls, providing efficient service and support for clients and colleagues.

Underwriter

Mantis Funding
Boca Raton
05.2016 - 07.2024
  • Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
  • Documented underwriting decisions and provided evidence of compliance with applicable regulations.
  • Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
  • Made approval and denial recommendations by determining accurate risk levels.
  • Developed strong relationships with brokers, leading to a higher volume of quality submissions and successful underwriting.
  • Assisted in developing training materials used to educate new hires on essential job functions, contributing to their successful onboarding and integration into the team.

Administrative Assistance

Summit Dynamics
West Palm Beach
02.2015 - 04.2016
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.

Human Resources Manager

Stevens Ford Lincoln
Milforc
08.2013 - 10.2014
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
  • Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
  • Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
  • Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
  • Motivated employees through special events, incentive programs, and constructive feedback.

Education

Bachelor of Science - Human Services And Psychology

University of Bridgeport
Bridgeport, CT
05-2014

Skills

  • Strong organizational skills
  • Empathy and patience
  • Time management expertise
  • Customer Service-oriented
  • Data entry proficiency
  • Appointment scheduling
  • Document preparation
  • Interpersonal relationship building
  • Call routing
  • Calendar management
  • CRM software
  • Professional phone etiquette
  • Typing speed and accuracy
  • Attention to detail
  • Microsoft office

Timeline

Virtual Receptionist

Smith.ai
10.2024 - Current

Underwriter

Mantis Funding
05.2016 - 07.2024

Administrative Assistance

Summit Dynamics
02.2015 - 04.2016

Human Resources Manager

Stevens Ford Lincoln
08.2013 - 10.2014

Bachelor of Science - Human Services And Psychology

University of Bridgeport
Shelby Wintermote