Shelby Wise
Fresno,CA
Summary
Driven and adaptable, I leveraged my exceptional customer service and problem-solving skills at Regal Cinemas to increase concession sales through strategic promotions. Collaborating effectively with teams, I ensured guest satisfaction and safety, demonstrating dependability and a positive attitude. My experience at CASPCA and California Jumping Of Fresno further honed my ability to thrive in fast-paced environments, making me a versatile asset to any employer.
Overview
9
9
years of professional experience
Work History
Volunteer / Foster
CASPCA
06.2015 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Concession
Regal Cinemas
06.2023 - 09.2024
- Increased concession sales by implementing effective promotional strategies and product placement.
- Provided exceptional customer service by promptly addressing concerns and resolving issues to maintain satisfaction levels.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Worked with other staff members to facilitate smooth flow of operations.
- Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
- Directed ticket holders to seats and facility locations.
- Monitored entrance and exit of venue to guarantee safety of guests.
- Maintained professional demeanor to represent venue and create positive impression.
- Maintained updated knowledge of event information to provide guests with accurate details.
- Assisted patrons with seating by giving directions and lighting paths.
- Aided in the resolution of customer complaints or concerns, demonstrating strong problem-solving skills and empathy toward guests'' experiences.
- Demonstrated adaptability by taking on additional responsibilities during high-volume events or in the absence of other team members.
- Maintained clean and organized venue to create pleasant experience for guests.
- Contributed to positive team dynamics, working closely with coworkers to create a welcoming atmosphere for guests.
- Upheld cleanliness standards throughout the venue by conducting routine inspections before, during, and after each event or performance.
Event Staff
California Jumping Of Fresno
03.2021 - 08.2021
- Handled crowd control professionally, maintaining a safe environment for all event attendees and staff members.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Helped create memorable experiences by actively engaging with guests during interactive program elements.
- Provided exceptional customer service to all guests and escalated concerns where needed.
Education
High School Diploma -
Buchannan High School
Clovis, CA06.2024
Psychology
Clovis Community College
Clovis, CA 06.2024 -
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
Timeline
Psychology
Clovis Community College
06.2024 -
Concession
Regal Cinemas
06.2023 - 09.2024
Event Staff
California Jumping Of Fresno
03.2021 - 08.2021
Volunteer / Foster
CASPCA
06.2015 - Current
High School Diploma -
Buchannan High School
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