Shelby Withers
Westminster,CO
Summary
Service professional with extensive experience at Jersey Mike's Subs, recognized for exceptional customer service and effective conflict resolution. Skilled in cash handling and POS systems, consistently improving guest satisfaction through tailored interactions and prompt order processing. Strong commitment to food safety standards and teamwork, fostering a welcoming atmosphere for all customers.
Overview
3
3
years of professional experience
Work History
Service Team Member
Jersey Mike's Subs
Westminster, CO
07.2024 - 11.2024
- Delivered exceptional customer service by greeting customers and addressing inquiries promptly.
- Provided personalized product recommendations based on individual customer needs.
- Executed cashier responsibilities, including payment processing, receipt issuance, and change provision.
- Enforced safety policies while managing hazardous materials, ensuring compliance with regulations.
- Resolved customer complaints effectively, maintaining professionalism throughout interactions.
- Processed transactions accurately using point-of-sale systems to enhance operational efficiency.
Concessions Worker
Lakeside Amusement Park
Arvada, CO
04.2024 - 09.2024
- Delivered exceptional customer service by greeting patrons and resolving complaints.
- Prepared a variety of snacks including hot dogs, popcorn, nachos, and pizza slices.
- Assisted customers with item selection and order placement while providing recommendations.
- Maintained cleanliness of concession area, including counters, floors, and equipment.
- Adhered to health department regulations governing food handling practices.
- Operated cash registers to process payments efficiently and accurately.
- Stocked concession stands with necessary supplies and food items regularly.
- Ensured compliance with safety protocols throughout shift hours.
Crew Member
Chipolte
Arvada, CO
03.2022 - 05.2022
- Delivered excellent customer service, fostering a welcoming atmosphere for guests.
- Processed takeout orders efficiently to ensure timely meal delivery.
- Resolved customer complaints professionally, enhancing guest satisfaction.
- Prepared food items, including sandwiches, salads, and pizzas, adhering to quality standards.
- Organized dining room with essential items prior to guest seating.
- Maintained cleanliness of restaurant areas by sweeping floors, wiping tables, and emptying trash.
- Performed cashier duties effectively, ensuring accurate order processing and payment collection.
- Educated customers on menu items, ingredients, and nutritional values to support informed choices.
Education
High School Diploma -
Goal Academy
Thornton, COSkills
- Customer service and support
- Cash handling
- Team collaboration
- Conflict resolution
- Time management
- Food safety compliance
- Order preparation
- POS systems
- Policy adherence
- Order fulfillment
References
References available upon request.
Timeline
Service Team Member
Jersey Mike's Subs
07.2024 - 11.2024
Concessions Worker
Lakeside Amusement Park
04.2024 - 09.2024
Crew Member
Chipolte
03.2022 - 05.2022
High School Diploma -
Goal Academy
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