SHELBY WOODS
Haines,USA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Financial Partner
Tongass Federal Credit Union
03.2024 - Current
- Demonstrated extensive product knowledge to effectively educate customers and address their inquiries
- Provided exceptional customer service by actively listening to client concerns and offering tailored solutions
- Managed client accounts with a focus on building strong relationships and ensuring customer satisfaction
Self-Contained Special Education Paraeducator
Juneau School District
11.2022 - 03.2024
- Assisted individuals with special needs by providing personalized support to enhance their daily living skills
- Monitored student progress through regular assessments and observations to ensure academic growth and development
- Implemented effective behavior management strategies to promote a positive learning environment and address challenging behaviors
Universal Teller
First National Bank Alaska
11.2020 - 02.2022
- Managed cash handling procedures to ensure accuracy and security during transactions
- Engaged with clients to provide exceptional service and address their inquiries effectively
- Executed transaction processing efficiently while maintaining a high level of attention to detail
Office Manager
Steel Partners
07.2019 - 01.2020
- Scheduled appointments efficiently to optimize patient flow and enhance service delivery
- Coordinated meetings with multidisciplinary teams to ensure effective communication and collaboration
- Managed inventory effectively to maintain stock levels and minimize waste
Customer Service Representative
Alaska Marine Lines
07.2018 - 03.2019
- Handled customer inquiries with professionalism and efficiency, ensuring high levels of satisfaction
- Provided accurate product information to customers, facilitating informed purchasing decisions
- Processed orders promptly and accurately, streamlining the transaction experience for customers
Customer Service Representative
Reddaway
11.2016 - 05.2018
- Processed orders efficiently to ensure timely delivery and customer satisfaction
- Handled inquiries with professionalism and attentiveness, providing accurate information and support
- Resolved complaints effectively by employing strong problem-solving skills and proactive communication
Education
GED -
Lower Columbia College
Longview, WASkills
- Customer relationship building
- Knowledgeable in software
Timeline
Financial Partner
Tongass Federal Credit Union
03.2024 - Current
Self-Contained Special Education Paraeducator
Juneau School District
11.2022 - 03.2024
Universal Teller
First National Bank Alaska
11.2020 - 02.2022
Office Manager
Steel Partners
07.2019 - 01.2020
Customer Service Representative
Alaska Marine Lines
07.2018 - 03.2019
Customer Service Representative
Reddaway
11.2016 - 05.2018
GED -
Lower Columbia College
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