Shelby Woodward
Norfolk,VA
Summary
Dedicated shift supervisor with six years of experience in the retail and food service industries, specializing in management and customer service excellence. Drives team productivity through effective coaching, and conflict resolution. Skilled in training new employees, ensuring compliance with company policies, and delivering exceptional customer service. Committed to fostering a positive work environment, and achieving operational goals.
Authorized to work in the US for any employer
Overview
6
6
years of professional experience
Work History
Shift Supervisor
Starbucks
Virginia Beach, VA
07.2024 - Current
- Serves as a liaison between upper management and the team, effectively communicating goals, objectives, expectations, concerns, etc.
- Responsible for placing store orders, and managing resources efficiently.
- Develop relationships with customers through strong communication and customer service skills.
- Ensure compliance with company policies, procedures, and safety regulations at all times.
- Provide coaching and support to partners, resulting in growth and improved performance.
- Implement effective time management techniques to reach the team's weekly peak-time goals.
Fulfillment Trainer
Target
Chesapeake, VA
12.2023 - 10.2024
- Working closely with the team to achieve daily goals and maintain proficient metrics.
- Maintaining consistency and organization, ensuring that all orders will be fulfilled at their allotted time.
- Ensuring new team members receive thorough training and resources to be successful within the team.
- Assisted in receiving shipments of new merchandise and maintained a clean and organized sales floor by making sure products were properly displayed and shelves were replenished.
- Used visual merchandising techniques to create displays that increased product visibility and sales.
Barista Trainer
Starbucks
Virginia Beach, VA
07.2022 - 12.2023
- Developing connections with customers to create a welcoming and friendly environment.
- Ensuring equipment is up to standard and placing work orders when maintenance is needed.
- Teaching and guiding new partners on the company policies and most efficient practices for becoming a well-rounded barista.
- Producing consistent, high quality beverage and food orders for high customer satisfaction.
- Making recommendations and upselling based on knowledge and expertise of product.
- Responded effectively to customer complaints or concerns by listening attentively and resolving issues promptly.
Cashier and Customer Service Trainer
Harris Teeter
Suffolk, VA
04.2019 - 05.2022
- Operated in a flexible role to support the team's needs by working in customer service, the deli, bakery, and the in-store Starbucks.
- Assisting management at the Starbucks with tasks such as creating schedules, receiving orders and creating orders for product, and inventory counts.
- Processed customer transactions accurately and efficiently.
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Ensured cleanliness and organization of the checkout area.
- Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
Education
Bachelor of Science - Political Science
Old Dominion University
Norfolk, VA05.2024
Timeline
Shift Supervisor
Starbucks
07.2024 - Current
Fulfillment Trainer
Target
12.2023 - 10.2024
Barista Trainer
Starbucks
07.2022 - 12.2023
Cashier and Customer Service Trainer
Harris Teeter
04.2019 - 05.2022
Bachelor of Science - Political Science
Old Dominion University
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