Shelby Wrangham
Paradise,CA
Summary
Versatile professional with several years of experience instructing students and supporting lead teachers. Highly skilled at reinforcing lesson information, tutoring, enforcing rules, and preparing materials. Team player well-versed in coordinating with teacher and carrying out established lesson plans and activities. Compassionate professional in social services field, known for high productivity and efficiency in task completion. Skilled in client assessment, case management, and crisis intervention. Excel at communication, empathy, and problem-solving to support diverse populations effectively.
Overview
18
18
years of professional experience
Work History
Instructional Paraprofessional
Children's Community Charter School
Paradise, CA
02.2024 - Current
- Cleaned and organized classrooms, materials, and supplies.
- Assisted teachers in preparing lesson plans and instructional materials.
- Used lectures, discussions, or supervised role-playing methods to present subject matter to students under direction and guidance of teachers.
- Participated in staff development activities as assigned by school administration.
- Tutored students in course material to improve comprehension.
- Graded exams, assignments and essays and recorded grades.
- Offered students personalized educational, behavioral and emotional support.
- Conducted one-on-one tutoring sessions with struggling learners.
- Kept students safe in classroom and outside environments.
- Monitored students in class, hallways, and cafeteria to enforce school rules.
- Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.
- Delivered instruction individually or in small groups with support from instructor.
- Collaborated with other paraprofessionals, teachers, administrators, and parents to provide an optimal learning experience for students.
- Created a positive learning environment by providing support and encouragement to students.
- Assisted teachers in implementing behavior management strategies for students with challenging behaviors.
Family Support Specialist/Early Head Start Home Visitor
Valley Oak Children's Services
Chico , CA
08.2017 - 06.2023
- Demonstrated effective, culturally sensitive engagement with patients, families and partners.
- Conferred with clients to discuss personal options and goals
- Gathered information from custodial parents and documented case history in case management software.
- Referred family members to outside support options to assist with coping during times of increased stress.
- Entered client data in centralized database and maintained up-to-date case records for all clients.
- Interviewed family members to assess situations, capabilities and problems.
- Conferred with clients to discuss options and goals for various services.
- Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
- Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
- Cultivated positive rapport with students, faculty and parents.
Preschool Teacher
Smart Start Preschool
Chico, CA
01.2017 - 08.2017
- Taught children foundational skills such as colors, shapes and letters.
- Implemented hands-on, play-based strategies such as games and crafts for experiential learning.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Developed professional relationships with parents, teachers, directors and therapists.
- Established indoor and outdoor safe play environments for toddler-age children.
- Collaborated with colleagues on developing new classroom projects and monthly themes.
- Incorporated music, art and theater into lesson planning.
- Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
Server
Sonny Day Cafe
Paradise, CA
01.2013 - 01.2017
- Operated POS terminals to input orders, split bills and calculate totals.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Provided exceptional service to high volume of daily customers.
- Cleared table and bussed dishes to allow for quick setups.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Stocked server areas with supplies before, during and after shifts.
- Set up dining room to meet hospitality and service standards.
- Resolved customer concerns with friendly and knowledgeable service.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Developed strong and lasting resident relationships.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Customer Service Specialist
Esplanade Dry Cleaners
Chico, CA
04.2011 - 02.2013
- Assisted customers in making payments on accounts and setting up payment plans.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Recommended improvements to products and services to mitigate complaints.
- Supported operational improvements and resolution of problems to deliver top-notch customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Made outbound calls to obtain account information.
- Set up and activated customer accounts.
Cashier
Walgreens
Paradise, CA
08.2007 - 05.2011
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer service.
- Learned roles of other departments to provide coverage and keep store operational.
- Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
- Verified customer identification for alcohol or tobacco purchases.
- Resolved customer complaints and escalated worsening concerns for remediation.
Education
Associate of Science - Child Development
Butte College
Oroville, CA05.2017
Family Development Credential - Social Work
University of Connecticut
Storrs, CT01.2020
Skills
- Individualized support
- Evaluation and assessment
- Culturally-sensitive
- Dedicated support
- Conducting interviews
- Community referrals
- Client advocacy
- Case history compilation
- Home visits
- Recordkeeping
- Family case plans
- Eligibility requirements
- Customer service
- Time management
- Conflict resolution
- Friendly, positive attitude
- Teamwork and Collaboration
- Strong Interpersonal and Communication Skills
- Critical Thinking
- Self-Motivated
- Calendar Management
- Data Entry
- Attention to Detail
- Verbal and Written Communication
- Government Forms
- Document Typing and Formatting
Timeline
Instructional Paraprofessional
Children's Community Charter School
02.2024 - Current
Family Support Specialist/Early Head Start Home Visitor
Valley Oak Children's Services
08.2017 - 06.2023
Preschool Teacher
Smart Start Preschool
01.2017 - 08.2017
Server
Sonny Day Cafe
01.2013 - 01.2017
Customer Service Specialist
Esplanade Dry Cleaners
04.2011 - 02.2013
Cashier
Walgreens
08.2007 - 05.2011
Associate of Science - Child Development
Butte College
Family Development Credential - Social Work
University of Connecticut
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