Hi, I’m
Shelby Wright
CHANDLER,AZ
Summary
Administrative/Sales professional with 9 + years of well-rounded experience partnering with companies and clients to provide real solutions to improve their services products, and bottom line. Comfortable multitasking in fast-paced, deadline-driven environments.
Overview
10
years of professional experience
Work History
University of Phoenix, Central Administration, Phoenix, AZ
Sr. Enrollment Advisor
11.2020 - Current
Job overview
- Discussed accreditation, placement assistance, and student services with each prospective student while keeping the highest levels of integrity regarding school and programs.
- Surpassed monthly enrollment metrics/quota each quarter by 90%.
- Worked interdepartmentally to ensure the potential students have the best experience throughout the enrollment process.
- Matched candidates with appropriate programs that provided the skillsets needed to maximize return on investment while managing and upkeeping student records.
- Participated in various events to promote college and recruit new students. Monitored student participation and progress during enrollment process to ensure students were engaged, and in compliance with University policies.
AZ Pro PhotoBooth , Phoenix, AZ
Technical Support Lead
01.2019 - 10.2022
Job overview
- Determined causes of network issues by troubleshooting using testing software and equipment.
- Documented and maintained detailed records of support requests, escalations and actions taken.
- Backed up data each evening, helping alleviate lost information following malware incident.
- Assisted online users via live chat, web conference and phone to resolve issues related to software and system use and access.
- Trained users and junior support staff in the proper use of hardware and software.
Safelite Solutions, Chandler, AZ
Sr. Sales Representative / Manager
02.2015 - 03.2018
Job overview
- Maintained knowledge of policies, procedures, insurance coverage benefit levels, eligibility systems, and verification processes.
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
- Surpassed monthly enrollment metrics/quota each quarter by 90%.
- Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
- Tracked monthly sales to generate reports for business development planning.
Starbucks, Gilbert, AZ
Barista / Shift Lead
07.2013 - 11.2015
Job overview
- Supported store manager with recruiting, interviewing, and hiring baristas
- Checked temperatures of freezers, refrigerators, and heating equipment. Arranged merchandise and built eye-catching displays to increase sales.
- Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
- Supervised team of 3-5 employees at a time in establishment, maintaining a positive and productive atmosphere to enhance employee experience.
- Trained new employees in operational procedures and modeled duties for front and back house positions.
Education
University of Phoenix , Tempe, AZ
Bachelor of Science from Bachelor of Science in CyberSecurity
Skills
- Emotionally Intelligent
- Proficiency in Salesforce, Genesys, and Verint
- Critical Thinker
- Collaborative
- Culturally competent
- Resolution-oriented
- Student Recruiting
- Administration skills
- Training and development
- Advanced knowledge of Microsoft Office (Outlook, Excel, PowerPoint, OneNote and Word)
- Excellent verbal and written communication skills
- Adaptable to change
- highly self-motivated with a strong sense of initiative
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sr. Enrollment Advisor
University of Phoenix, Central Administration
11.2020 - Current
Technical Support Lead
AZ Pro PhotoBooth
01.2019 - 10.2022
Sr. Sales Representative / Manager
Safelite Solutions
02.2015 - 03.2018
Barista / Shift Lead
Starbucks
07.2013 - 11.2015
University of Phoenix
Bachelor of Science from Bachelor of Science in CyberSecurity
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