Summary
Overview
Work History
Education
Skills
Timeline
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Shelby Wright

New Bern,NC

Summary

Confident leader experienced in janitorial work. Motivates, trains and manages team to meet expectations every day. Knowledgeable about chemical handling, safety and cleaning procedures. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

14
14
years of professional experience

Work History

Bar Manager

Blackbeards
03.2016 - 10.2023
  • Closed out cash register and prepared cashier report at close of business.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Improved customer service rankings by resolving issues quickly and accurately.

Cleaning Team Leader

Self-employeed
05.2009 - 06.2016
  • Completed schedules, shift reports, and other business documentation.
  • Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
  • Managed laundry sorting, washing, drying, and ironing.
  • Evaluated employee performance and developed improvement plans.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Communicated repair needs to maintenance staff.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
  • Implemented daily, weekly and monthly cleaning routines for staff to follow.

Education

High School Diploma -

Craven Community College
New Bern, NC
01.2011

Skills

  • Bar Management
  • Revenue Forecasting
  • Rule Enforcement
  • Customer Relations
  • Chemical handling
  • Interpersonal skills
  • Effective communication
  • Organizational skills
  • Customer service
  • Health and safety compliance
  • Team building

Timeline

Bar Manager

Blackbeards
03.2016 - 10.2023

Cleaning Team Leader

Self-employeed
05.2009 - 06.2016

High School Diploma -

Craven Community College

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Shelby Wright