Shelby Wright
Chandler,AZ
Summary
Experienced customer service/healthcare manager with 8 + years of experience driving profitability through strategic planning and quality control. Creates repeat clientele through positive interactions while handling complex situations from strategic perspective. Presently seeking a position with a market leading, high-growth company that offers opportunity for advancement into management.
Overview
9
9
years of professional experience
Work History
Office Manager
True Diabetes and Neuropathy
Gilbert, AZ
08.2023 - Current
- Obtained consistent referrals to generate business.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Administered payroll and maintained proper documentation of employee personnel.
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated public relations activities to ensure positive brand awareness in local markets.
Executive Administrator
Heart of Care Integrated
Chandler, AZ
05.2023 - 09.2023
- As an Assistant Director at an Intensive Outpatient Program (IOP) and Partial Hospitalization Program (PCP) clinic, I played a pivotal role in the overall management and operations of the facility.
- Collaborating closely with the director, I was responsible for overseeing daily activities, including patient intake, treatment planning, and program implementation.
- My leadership skills shone as I supervised staff, facilitated interdepartmental coordination, ensured regulatory compliance, and contributed to the development of policies and procedures, all while maintaining a patient-centered and supportive environment for individuals seeking mental health care.
Executive Assistant
Trauma Prevention and Recovery
Phoenix, AZ
03.2022 - 06.2023
- Adeptly supported high-level executives by efficiently managing their schedules, coordinating meetings, and handling communication with internal and external stakeholders.
- My exceptional organizational skills were instrumental in streamlining administrative processes and ensuring seamless workflow.
- My keen attention to detail and strong interpersonal abilities contributed to maintaining a well-organized and productive executive office environment.
Behavioral Health Tech
Trauma Prevention and Recovery
Phoenix, AZ
12.2021 - 10.2022
- Played a crucial role in supporting individuals with behavioral health needs some of my duties included the following.:
- Implementing personalized treatment plans under the supervision of licensed professionals.
- Skillfully assisted in conducting assessments, group therapy sessions, and individual interventions, fostering a safe and therapeutic environment for clients.
- My compassionate approach and excellent communication skills allowed me to establish rapport, provide emotional support, and contribute to the overall well-being and progress of those in my care.
Sr. Enrollment Advisor
University Of Phoenix- Arizona
Phoenix, AZ
11.2021 - 09.2022
- Surpassed monthly enrollment metrics/quota each quarter by 30% by ensuring a seamless client experience between various departments.
- Monitored student progress to ensure successful program placement and University compliance.
- Evaluated and matched students to programs by analyzing college records and creating relationships.
Disputes Specialist
PayPal
CHANDLER, AZ
03.2019 - 02.2020
- Reviewed all required customer documentation for completeness and accuracy of information.
- Documented fraud alerts, building case files, and escalating fraud alerts to appropriate groups.
- Processed billing disputes including unauthorized transaction reports and fraudulent usage of cards while reviewing account transaction information for potentially fraudulent activity.
Sr. Claims Specialist
Safelite Solutions
Chandler, AZ
02.2015 - 04.2018
- Maintained and updated customer portfolios while successfully training new hires.
- Exceeded monthly sales goals by aligning sales strategies and planning with market trends.
- Educated team on changing laws and regulations for each state to ensure compliance.
Education
Bachelor of Science - Bachelor of Science in Computer Science
University of Phoenix
Tempe, AZCertification - Small Business Management And Entrepreneurship
University of Phoenix
Tempe, AZAssociate of Arts -
Chandler-Gilbert Community College
Chandler, AZSkills
- Proficient in Salesforce, Genesys, and Verint, Microsoft 365, Quickbooks workforce, Gusto, most EHR Systems
- Sales Training
- Employee Supervision
- Inventory Control
- Staff Hiring
- Bookkeeping
- Customer Relations
- Compliance Monitoring
- Business Administration
- Data Entry
- Payroll Processing
- Travel Coordination
References
References available upon request.
Timeline
Office Manager
True Diabetes and Neuropathy
08.2023 - Current
Executive Administrator
Heart of Care Integrated
05.2023 - 09.2023
Executive Assistant
Trauma Prevention and Recovery
03.2022 - 06.2023
Behavioral Health Tech
Trauma Prevention and Recovery
12.2021 - 10.2022
Sr. Enrollment Advisor
University Of Phoenix- Arizona
11.2021 - 09.2022
Disputes Specialist
PayPal
03.2019 - 02.2020
Sr. Claims Specialist
Safelite Solutions
02.2015 - 04.2018
Bachelor of Science - Bachelor of Science in Computer Science
University of Phoenix
Certification - Small Business Management And Entrepreneurship
University of Phoenix
Associate of Arts -
Chandler-Gilbert Community College
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