Shelby Wright
Tyler,TX
Summary
Professional in client relationship management with track record of enhancing customer satisfaction. Skilled in strategic planning and execution, resulting in improved customer engagement and loyalty. Reliable team collaborator, known for adapting to dynamic environments and achieving consistent results.
Overview
9
9
years of professional experience
Work History
Account Manager - B2B Business Development
PartsBase
Boca Raton, FL
11.2024 - Current
- Developed an in-depth understanding of industry trends, enabling better anticipation of client needs and staying ahead of competitors.
- Secured new business opportunities through networking and relationship-building activities.
- Nurtured relationships with key clients, resulting in increased repeat business and referrals.
- Delivered impactful product presentations that resonated with clients'' unique challenges and needs.
- Monitored performance metrics closely to identify areas for improvement in account management processes.
- Managed a diverse portfolio of clients, ensuring timely communication and effective project management.
Customer Success Manager II
Remarcable
Remote
03.2023 - 11.2024
- Operated as the lead point of contact, facilitating efficient communication and solving problems.
- Monitored usage metrics to drive proactive outreach and retention strategies
- Delivered product demos and training sessions to enhance customer understanding and satisfaction
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
- Conducted post-implementation follow-ups to solicit valuable feedback from customers, enabling further enhancements in service quality.
- Identified upsell opportunities through frequent account reviews, contributing to increased revenue generation.
- Utilized customer feedback to inform changes and improvements to customer success plans.
- Developed comprehensive training materials that facilitated faster customer proficiency with the product.
- Identified at-risk accounts through diligent monitoring and analysis, implementing corrective actions to prevent churn.
- Developed comprehensive knowledge base and FAQs, reducing incoming support queries by offering self-help options.
Project Coordinator - Commercial Construction
Premier Pools & Spa
Fremont, NE
10.2022 - 03.2023
- Facilitated strong relationships with clients by maintaining open lines of communication throughout each project''s lifecycle.
- Provided support in obtaining necessary permits for commercial construction projects, ensuring compliance with local regulations.
- Reduced project completion times through effective task delegation and resource allocation.
- Conducted regular site inspections to ensure adherence to safety protocols and quality standards.
- Resolved conflicts proactively among team members to maintain a positive working environment.
- Coordinated subcontractor schedules and managed contracts, promoting timely project progression.
- Managed budgets effectively, providing financial oversight and securing cost savings where possible.
- Developed comprehensive project plans, outlining scope, budget, timeline, and milestones for successful execution.
- Coordinated project activities with vendors and suppliers and maintained relationships.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Recruiter
Telelanguage
Remote
09.2020 - 10.2022
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Operated and maintained applicant tracking and candidate management systems.
- Trained junior recruiters on best practices, contributing to overall team success and improved efficiency.
- Fostered positive candidate experience, leading to increased referral rates.
Sales Administrator/Financial Data Analyst
NorthStar Financial Services Group, LLC
Omaha, NE
02.2016 - 07.2019
- Assisted sales personnel and executives with expenses, reimbursements, scheduling, and meetings
- Managed and reconciled multiple accounts, performed data scrubs, and generated reports.
- Supported sales representatives with timely generation of accurate quotes, proposals, and contracts to close deals faster.
- Streamlined administrative processes for increased efficiency, implementing an organized filing system for easy access to documents.
- Analyzed sales data to identify trends and areas of improvement, providing insightful reports to the sales team for strategic planning.
- Attended monthly sales meetings and quarterly sales trainings.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Used statistical methods to analyze data and generate useful business reports.
- Managed large-scale databases to ensure timely access to critical information for key stakeholders.
- Identified patterns and trends in large data sets and provided actionable insights.
Education
Associate of Arts (AA) - Business Administration and Management
Metropolitan Community College
Elkhorn05.2011
Skills
Customer Relationship Management: Ability to build and maintain strong relationships with clients to ensure satisfaction and retention
Technical Proficiency: Understanding of the SaaS product and its technical aspects to assist clients effectively
Communication Skills: Excellent verbal and written communication to convey complex information clearly
Problem-Solving: Strong analytical skills to address client issues and develop effective solutions
Sales Acumen: Ability to identify upsell and cross-sell opportunities within existing accounts
Project Management: Skills in managing multiple accounts and projects simultaneously, ensuring timely delivery and follow-ups
Data Analysis: Proficiency in analyzing customer data and metrics to inform strategies and improve customer success
Negotiation Skills: Ability to negotiate contracts and renewals effectively while maintaining customer satisfaction
Time Management: Excellent organizational skills to prioritize tasks and manage workloads efficiently
Adaptability: Ability to adjust strategies based on changing client needs and market conditions
Volunteer Experience
- Stable Spirits 03/2022 - Present - clean, stock, and repair stables as needed. Feed, groom, and walk horses. Volunteer as needed for various events working booth, cashier, or horses.
- Server, Open Door Mission, 11/01/09, Present, Contributed to poverty alleviation efforts through serving and community engagement.
- Fundraiser, Volunteer, American Lung Association, 09/01/16, Present, Raised funds and participated in a 10K run for health awareness and research.
- Mentor, TeamMates Mentoring Program, 04/01/17, Present, Provided mentorship and support to youth through the TeamMates program.
Contact
Vidor, USA 77662
Timeline
Account Manager - B2B Business Development
PartsBase
11.2024 - Current
Customer Success Manager II
Remarcable
03.2023 - 11.2024
Project Coordinator - Commercial Construction
Premier Pools & Spa
10.2022 - 03.2023
Recruiter
Telelanguage
09.2020 - 10.2022
Sales Administrator/Financial Data Analyst
NorthStar Financial Services Group, LLC
02.2016 - 07.2019
Associate of Arts (AA) - Business Administration and Management
Metropolitan Community College