Shelby Wright

Explained menu items, describing ingredients and cooking methods upon request.

• Served food and beverages to patrons and immediately remedied issues with orders.
• Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
• Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
• Upheld high standards of sanitation in accordance with health department regulations.
• Displayed enthusiasm and knowledge about restaurant's menu and products.
• Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
• Followed health safety guidelines when preparing and serving food products.
• Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
• Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
• Trained new employees on restaurant procedures and plating techniques.
• Brought wine selections to tables with appropriate glasses and poured for customers.
• Assisted in preparing salads, appetizers and desserts to speed up food service.
• Handled money transactions accurately while following company procedures for handling cash payments.
• Checked food before serving it to customers.
• Implemented feedback from customers to improve service quality and menu offerings.
• Responded efficiently to guest inquiries and complaints in a professional manner.
• Operated POS terminals to input orders, split bills and calculate totals.
• Maintained records of transactions made during shift as required by law or company policy.
• Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
• Worked effectively in team environments to make the workplace more productive.
• Recognized by management for providing exceptional customer service.
• Created rapport with new and returning patrons to foster guest satisfaction.
• Performed opening and closing duties such as setting up the dining area, restocking supplies.
• Greeted guests warmly and provided immediate seating according to floor plan.
• Adhered to all food safety and quality regulations.
• Monitored guest consumption of alcohol and intervened as needed according to established guidelines.
• Maintained accurate cash handling practices while efficiently serving customers.
• Promoted desserts, appetizers, and specialty drinks to optimize sales.

• Served food and beverages to patrons and immediately remedied issues with orders.
• Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
• Ensured that each guest was served courteously, quickly, and efficiently.
• Assisted in training new servers.
• Provided excellent customer service to ensure satisfaction.
• Prepared checks, itemizing total meal costs and taxes.
• Upheld high standards of sanitation in accordance with health department regulations.
• Served food and beverages to patrons and confirmed complete orders.
• Monitored dining room for cleanliness and proper set-up at all times.
• Explained menu options to guests, offered suggestions and took orders for food and beverages.
• Filled condiments and napkin containers during slack periods.
• Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
• Communicated effectively with kitchen staff regarding customer allergies or special requests.
• Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
• Promoted desserts, appetizers, and specialty drinks to optimize sales.
• Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
• Delivered food orders promptly and courteously.
• Operated POS terminals to input orders, split bills and calculate totals.
• Satisfied customers by topping off drinks and offering condiments, napkins and other items.
• Trained new employees to perform duties.
• Informed customers of daily specials and signature menu items.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Prioritized and organized tasks to efficiently accomplish service goals.

• Created price tags and merchandise signs for new items.
• Demonstrated knowledge of store products and services.
• Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
• Adhered to loss prevention policies, identifying and reporting potential security issues.
• Ticketed, arranged and displayed merchandise to promote sales.
• Utilized point-of-sale systems efficiently, ensuring accurate pricing and inventory management.
• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
• Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
• Maintained knowledge of sales and promotions, return policies and security practices.
• Placed special orders or called other stores to find desired items.
• Offered suggestions for additional items that may be of interest to customers.
• Participated in team meetings and training sessions.
• Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
• Assessed customer product needs and interests in order to best recommend suitable items.
• Greeted customers to determine wants or needs.
• Cross-sold products and services to increase average transaction value.
• Assisted in training new employees on proper use of equipment and safety protocols.
• Greeted customers upon entering the store and provided assistance.
• Organized store by returning merchandise to proper areas and restocked displays.
• Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
• Assisted with unloading delivery trucks and stocking shelves with new merchandise.
• Answered store and merchandise questions and led customers to wanted items.
• Answered questions about current promotions and resolved issues according to store policies.
• Handled customer complaints in a professional manner.